Student Experience Manager
6 days ago
Job Overview
">The Student Services Centre and Admissions Manager will lead a dedicated team to deliver exceptional student experiences from admission through graduation and beyond.
">- Oversee student-facing services ensuring seamless operations and high service standards for students, alumni, and faculty.
- Lead process improvements and champion service innovations to drive excellence.
- Guide the team to deliver accurate, timely, and student-centric solutions across admissions, scholarships, financial assistance, insurance schemes, and other key service areas.
Responsibilities
">- Manage day-to-day operations of the Student Services Centre to ensure smooth delivery of services.
- Collaborate with senior staff to develop strategic plans and implement service enhancements.
- Provide coaching and guidance to junior staff in delivering excellent customer service and achieving departmental goals.
- Assist in recruitment, training, and performance management of SSC staff.
Requirements
">- A University degree.
- Minimum 5 years of relevant experience in leading a team and managing student services within a university or similar environment.
- Proven leadership skills with ability to guide and develop junior staff.
- Strong interpersonal, communication, and organisational skills.
- Proficient in Microsoft Office applications and IT competency to support process improvements.
Additional Information
">- This role requires overtime support for one day in the week. We are seeking a candidate who is flexible and can adapt to varying schedules as needed.
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