Student Experience Manager

5 days ago

Singapore beBeeStudentExperienceManager Full time $4,000 - $6,000
Job Title: Student Experience Manager

We are seeking a highly skilled and motivated individual to fill the role of Student Experience Manager. This is an exciting opportunity for someone who is passionate about delivering exceptional student services and making a positive impact on our students' academic journey.

About the Role:

The Student Experience Manager will be responsible for addressing student inquiries, communicating programme details and academic requirements, providing support for both academic and non-academic interventions, and monitoring student satisfaction through surveys. They will also draft programme updates, send notifications via various channels, respond to email enquiries, phone calls, walk-in enquiries, class visits, and prepare and issue Letter of Verification.

Key Responsibilities:
  • Student Engagement: The ideal candidate will have excellent communication skills and be able to engage with students effectively, ensuring they receive timely and accurate information about their programmes and requirements.
  • Attendance Monitoring, Intervention, and Leave Application: They will monitor student attendance and intervene when necessary, process leave applications, and ensure students follow the appropriate procedures for absences.
  • Re-module, Course Transfer, Withdrawal, Deferment, Resumption, Extension: The successful candidate will assist students with re-modules, course transfers, withdrawal requests, deferment applications, resumption processes, and extensions, and manage inactive students.
  • Student Conduct (Non-academic and Academic): They will monitor and address issues related to both academic and non-academic student conduct, ensuring compliance with institutional standards and providing guidance when needed.
  • Academic Intervention Coordination: The Student Experience Manager will coordinate academic interventions for students requiring additional support, collaborating with the academic department to ensure effective solutions.
  • Student's Pass Monitoring: They will manage Student's Pass cancellation and renewal for students.
  • Assessment Appeal: The ideal candidate will handle appeals related to assessments, ensuring fair and transparent processes.
  • Transcript and Certificate Management: They will manage the process of issuing transcripts and certificates to students, ensuring accurate and timely delivery.
  • Others: Undertake specific projects as required by the Line Manager.
Requirements:
  • Minimum Diploma in any discipline
  • Preferably 1 year of work experience in customer services within the education sector or fresh graduates are welcomed to apply
  • Generic Competencies:
    • Communication
    • Change Agent
    • Problem Solving and Execution
  • Technical Competencies:
    • Customer Service Skills
    • Email Management and Follow Up Skills
    • Navision, SIS
    • University Learning Portal
    • Negotiation Skills
    • Time Management Skills
  • Software Skills:
    • Microsoft Applications (Words, Excel, PowerPoint, Teams etc.)
    • OneDrive, SharePoint
    • AI tools (e.g. ChatGPT)
  • Working Hours: Monday to Friday, 9am to 6pm.
  • Work Arrangements: On-site
  • Location: Wilkie Edge

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