IT Workflow Optimization Specialist

3 days ago

Singapore beBeeDevelopment Full time $90,000 - $120,000
ServiceNow Developer Job Description

As a ServiceNow Developer, you will be responsible for designing, developing, and optimizing Incident, Problem, Change, and Service Request Management workflows in alignment with business requirements. Your role will involve working closely with stakeholders to analyze business needs and deliver scalable, maintainable solutions.

Key Roles and Responsibilities:
  • Design and develop complex workflows to support business requirements.
  • Configure and update Discovery schedules, monitor daily runs for errors, and troubleshoot issues to ensure reliable CI identification and population.
  • Enhance Discovery probes and patterns to support infrastructure and cloud environments.
  • Continuously improve the ServiceNow platform through iterative enhancements, user feedback incorporation, and performance tuning.
  • Customize form layouts, fields, and user interfaces to support data consistency and usability across modules.
  • Tailor and extend CAB Workbench functionality to support automated workflows and board operations.
  • Develop and maintain robust REST/SOAP API integrations with external systems.
  • Manage Scheduled Jobs, Script Includes, Business Rules, and automation scripts for operational efficiency.
  • Customize the Employee Center portal to improve branding, content delivery, and user engagement.
  • Design and publish reports and dashboards to support performance tracking and operational transparency.
Requirements:

The ideal candidate will have a minimum of 3 years of hands-on experience in ServiceNow development, a proven track record with ServiceNow ITSM modules and Discovery implementation, experience with form customization, API integration, and dashboard/report creation, and demonstrated experience in troubleshooting platform issues and scripting errors.

Benefits:

We offer a collaborative work environment and opportunities to grow professionally.

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