Exceptional Customer Support Specialist

1 week ago


Singapore beBeeCustomer Full time $4,000 - $6,000
Customer Service Representative

We are seeking a skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by handling shipment tracking and tracing, resolving delivery issues, and assisting with customer enquiries.

Key Responsibilities:

  • Investigate and resolve shipment issues (delays, returns, damages, misroutes, losses)
  • Handle tracking enquiries via phone and email according to service standards
  • Provide accurate information on prices, customs requirements
  • Support contact centre with overflow calls and queries
  • Ensure all customer interactions are professional and timely

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Proficiency in CRM software

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

Tell Us About Your Skills:

  • CRM
  • Customer Experience
  • Interpersonal Skills
  • Customer Care
  • Administration
  • Communication Skills
  • Customer Satisfaction
  • Customer Service
  • Service Excellence
  • Customer Service Experience


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