Operations Manager

5 days ago


Singapur, Singapore Careers@Gov Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Careers@Gov. The successful candidate will be responsible for reviewing and developing business processes to support various incentives programmes, augment operational efficiency, and improve service delivery in funding administration.

Key Responsibilities
  • Process Design and Implementation: Design, develop, and implement effective operational processes relating to funding administration, ensuring seamless integration with existing systems and processes.
  • Business Process Re-engineering: Implement business process re-engineering and digitisation initiatives to enhance operational efficiency and reduce costs.
  • System Enhancements and Support: Coordinate with business technology to implement system enhancements and support system development projects, ensuring timely and effective delivery.
  • Workflow Review and SOP Development: Review workflows, develop Standard Operating Procedures (SOPs), and guidelines in alignment with funding policy implementation plans, ensuring compliance and best practices.
  • Process Improvement and Policy Development: Build and continuously strengthen processes and operational policies to achieve high service standards, ensuring alignment with organisational goals and objectives.
  • Stakeholder Engagement and Training: Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
  • Outsourced Service Partner Management: Assist in the management of the outsourced service partner, ensuring effective collaboration and delivery of services.
  • Data Analysis and Reporting: Require working on large datasets to perform data extraction, collation, tracking, and analyses, drawing insights to facilitate funding administration, risk management, and process re-design.
  • Reporting and Secretariat Responsibilities: Collate data and statistics and prepare information for reporting, as well as perform secretariat responsibilities for a multiple-agency workgroup.
Requirements
  • Tertiary Qualification: Tertiary qualification in a relevant field, such as business administration, operations management, or a related field.
  • Work Experience: Up to 5 years (Manager) and at least 6 years (Senior Manager) of relevant work experience in grants, operations, or project management.
  • Analytical and Problem-Solving Skills: Possess good analytical and problem-solving skills, with the ability to work independently and within a team.
  • Interpersonal and Communication Skills: Able to work independently, within a team, and across teams, with good interpersonal relationship skills and the ability to adapt to a fast-paced work environment.
  • Technical Skills: Proficient in word processing, spreadsheet, and presentation applications, with knowledge of SkillsFuture Grants and Continuous Education Training and Industry experience an advantage.

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