Senior Business Analyst

3 weeks ago

Singapur, Singapore Grab Full time

About Grab

At Grab, we're guided by The Grab Way, which outlines our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Meet Our Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees. We're a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized enterprise technology experiences. We're seeking individuals with similar customer-centric and innovative values to join our growing team.

About the Role

This role plays a critical part in enhancing our Salesforce platform and improving adoption. The candidate will need a strong techno-functional background in Salesforce, with proven hands-on experience in Service Cloud, Sales Cloud, and Community Cloud modules.

Key Responsibilities

  • Translate business strategy into functional and technical requirements and IT solutions by developing a deep understanding of customer and product needs.
  • Share the product vision and work closely with the Business Owner, Scrum Master to ensure the team delivers value to the business.
  • Demonstrate ability to influence business unit leads to meet project objectives. With agile delivery experience, lead business and functional requirements definition, prioritization/scoping of requirements, perform functional testing on deliverables.
  • Engage with business stakeholders, gather requirements using various methods such as interviews, workshops, business processes, use cases, wireframes, and business workflow analysis, and map them to solutions that leverage Salesforce functionality.
  • Craft business requirement documents, process level flows, user stories, functional specifications, and system design specifications. Ensure traceability between requirements to Features to user stories.
  • Play a critical role in managing the product backlog. Work with the business to understand and prioritize needs while proactively suggesting future enhancements, improvements, and drive adoption.
  • Ability to conduct UAT training, create UAT test scripts, and run end-to-end UAT and SIT sessions with cross-team stakeholders in system testing of new functionality or bug fixes.
  • Work with stakeholders on Salesforce product features and configure and run POC demos with business.
  • Ability to Identify opportunities to leverage the platform in addressing emerging business needs, solving business problems while providing guidance to developers while solutioning.
  • Collaborate with developers on technical architecture and bring deep domain expertise to the team.
  • Ability to identify bottleneck issues in systems/designs and propose appropriate and innovative solutions.
  • Proven experience in implementing large-scale Integrations - web services and a good understanding of Authentication mechanisms and deployment processes.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Must have at least 6 years of business analysis experience in Salesforce platform.
  • A self-starter; with the ability to identify and pursue opportunities without being provided explicit direction.
  • Strong knowledge of Salesforce Product features (Sales and Service cloud) and ability to configure and run POC demos with the business.
  • Certifications: Certified Salesforce Administrator, Certified Salesforce Advance Administrator, Sales Cloud Certified, Service Cloud Certified, Salesforce Business Analyst.
  • Strong knowledge and experience with configuration (Flows, Security Model, Shield Encryption, Process Automation, Handling Large Data Migrations, SOQL/SOSL, Reports, Dashboards, Data Models, Omni-channel, Out of the box capabilities, etc), customization, Implementing Integrations of Salesforce platform, Shield Platform, Lightning Aura/LWC frameworks, Communities, Security aspects of Salesforce applications.
  • Strong business analysis experience in the Salesforce platform.
  • Good understanding of CI/CD platforms like Gitlab, Copado, Jenkins, Ant tool, etc.
  • Excellent troubleshooting experience and problem-solving with Salesforce (Lightning components, Flows / Processes, Lightning page performance, SOQL performance, API integrations and so on).
  • Excellent verbal and written communication skills, excellent presentation skills, and Ability to communicate effectively with different levels within the organization and collaborate with cross-functional business partners and technical teams.
  • Strong experience in client-facing roles and managing stakeholder expectations with good problem-solving, analytical skills, and good Storytelling skills.
  • Knowledge of Agile and Scrum Framework

Preferred Qualifications

  • Salesforce Certified CPQ Specialist will be an added advantage.
  • Experience working with Marketing Cloud, Pardot, and AppExchange (Conga, DocuSign)

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

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