Stability System Professional

6 hours ago

Singapore beBeeSupport Full time $60,000 - $80,000
System Stability and Reliability Engineer

At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability. They monitor alerts, manage incidents, and support resolution processes to keep systems running smoothly.

Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

Key Responsibilities:
  1. Monitor and observe system alerts or unusual system behaviors.
  2. Follow incident isolation procedures to identify and verify faults before applying problem resolution scripts or escalating issues.
  3. Manage the full lifecycle of incident tickets, from creation and updates to escalation and closure.
  4. Perform post-change system health checks to ensure changes do not cause undesirable behaviors.
Reporting and Documentation:

Consolidate records for reporting, monitoring, analytics, or audit purposes. Maintain accurate documentation of incidents, system changes, and operational procedures.

Operational Improvement:

Review and verify the accuracy of operational scripts, and suggest improvements. Contribute to continuous improvement initiatives to enhance system reliability and operational efficiency.

Requirements:
  • A Nitec, Diploma, or Degree, preferably in Engineering or Information Technology.
  • Must have 2–5 years of relevant experience.
  • Willingness to work in 12-hour rotational shifts, including weekends and public holidays.
  • Ability to follow documented work instructions and procedures accurately.
  • Good written and verbal command of English.
  • Basic understanding of IT systems and troubleshooting principles.
Preferred Qualifications:
  • Experience with Singapore Government Projects will be advantageous.
  • Experience in customer service or a technical support role is preferred.
  • Knowledge of cloud-based environments (e.g., AWS, Azure) is an added advantage.
  • Knowledge handling ticketing system (e.g., JIRA, SNOW) is an added advantage.
Certification Preferred:

ITIL 4 Foundation certification.

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