Senior Vice President, Head of User Experience

24 hours ago


Singapore DHL EXPRESS (SINGAPORE) PTE. LTD. Full time
About the Role

We are seeking a highly experienced and visionary Senior Vice President, Head of User Experience to lead our UX strategy and design efforts at DHL EXPRESS (SINGAPORE) PTE. LTD. This is a unique opportunity to drive business growth and customer satisfaction through user-centered design.

Key Responsibilities
  • Strategy and Leadership:
    • Develop and execute a comprehensive UX strategy that aligns with our company's vision and goals.
    • Champion a user-centric approach across all product development processes.
    • Establish and maintain UX standards and best practices.
  • Team Management and Development:
    • Build, lead, and mentor a high-performing global UX team.
    • Foster a collaborative and innovative team environment.
    • Identify skill gaps and provide opportunities for professional growth and development.
  • Stakeholder Collaboration:
    • Collaborate with business and technology stakeholders to develop a shared understanding of business and user goals.
    • Serve as the primary point of contact for UX matters in executive discussions and decision-making processes.
  • Research and Analysis:
    • Oversee user research initiatives to gather insights and inform design decisions.
    • Analyze user feedback and usage data to continuously improve user experiences.
    • Stay updated with industry trends and emerging technologies in UX and content management.
  • Design and Implementation:
    • Guide the creation of wireframes, prototypes, and high-fidelity designs.
    • Ensure that all UX designs are user-focused, visually appealing, and align with brand guidelines.
    • Oversee the implementation of UX designs, working closely with development teams to ensure feasibility and quality.
  • Performance Measurement:
    • Define and track UX performance metrics to measure the effectiveness and impact of UX initiatives.
    • Regularly report on UX performance to senior management and stakeholders.
Requirements
  • Education: Bachelor's or Master's in UX Design, Human-Computer Interaction, Psychology, or a related field.
  • Experience: Minimum 10 years experience in UX design and management, at least 5 years in a senior leadership role.
  • Skills: Proven track record of leading UX initiatives in a global or multinational company, expert knowledge of UX design principles, methodologies, and tools, strong understanding of content management systems and practices, proficiency in user research techniques and data analysis, excellent leadership, communication, and interpersonal skills, ability to translate business goals into effective UX strategies.


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