Customer Value Specialist

2 weeks ago

Singapore beBeeSuccess Full time $80,000 - $120,000

Unlock Business Success as a Customer Success Manager

This is an exciting opportunity to join our global team and make a difference in the way financial markets operate.

As a Customer Success Manager, you will be responsible for connecting our clients to our enterprise solutions and ensuring they fully leverage the value of our platforms.

You will play a vital role in discovering and implementing workflow solutions while continuously providing guidance throughout the customer's journey.

The CSM is equal parts trusted advisor and roadmap architect, designing and implementing engagements with key business decision makers, reducing competitive risk, and identifying opportunities in their accounts.

By redefining our client's business through user adoption of our suite of solutions, you will build the conditions for efficient renewal and upsell growth.

Key Responsibilities:
  • Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
  • Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies in a manner tailored to their specific use-case.
  • Ensure customers derive maximum value from their investment in our services and solutions, utilizing all licenses and collaborating with other stakeholder teams to ensure retention and growth.
Requirements:

To succeed in this role, you will need:

  • A deep understanding of our enterprise solutions and ability to communicate complex information in a clear and concise manner.
  • Excellent relationship management and education skills, with the ability to work collaboratively with cross-functional teams.
  • A strong ability to analyze data and identify opportunities for growth and improvement.
Benefits:

We offer a range of benefits, including:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for professional development and career growth.

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