Customer Value Agreement

1 week ago

Singapore CATERPILLAR ASIA PTE LTD Full time $90,000 - $120,000 per year
Caterpillar's Asia Pacific Distribution Division (APD) team is seeking a talented Customer Value Agreement (CVA) / Condition Monitoring (CM) Operations Consultant in Singapore. Your primary role is to facilitate cross matrix collaboration to progress Condition Monitoring (CM) enabled solutions and Customer Value Agreements (CVA) execution effectiveness, collaborate with internal business units to establish order of priority for Dealer engagement, lead development of corrective actions and support internal industry teams & districts with execution across Asia Pacific.

What You Will Do:

APD Process Owner for Customer Value Agreement
  • Guide Caterpillar field representatives to conduct assessment on dealers' end-to-end Customer Value Agreements (CVA) process to identify and close dealer's execution gaps.
  • Guide Caterpillar field representatives to conduct dealer CVA Capacity & Capability analysis to identify and close capacity resources and capability required by dealers to deliver targets agreed in Services Growth Plans (SGP)
  • Primary contact for Caterpillar field representatives as subject matter expertise on CVA operations
APD Process Owner for Condition Monitoring
  • Lead execution & deployment for Equipment Condition Monitoring (CM) Enabled Solutions Project (CM Capacity & Capability)
  • Representing APD voice in global meetings on CM Dealer Readiness Tool Development, and validating with Dealers in field Capacity Projection Tool
  • Guide Caterpillar field representatives to conduct assessment on all APD Priority dealers' CM operations so as to identify and close dealer's execution gaps, using CM Guidebook and CM Readiness Tool/assessment
Collaboration & Alignment
  • Strategic Alignment: Facilitate cross matrix collaboration in order to progress CM Enabled Solutions and CVA execution effectiveness.
  • Prioritization: Collaborate with internal business units to establish order of priority for Dealer engagement
  • Execution: Lead development of corrective actions and support internal industry teams & Districts with execution
  • Governance: Represent APD on regular collaboration & performance meetings with business partners.
What You Have:
  • Influence: Ability to leverage specialists in various aspects of CVA delivery (SFM, lead generation, digital, service operations)
  • Collaboration: Superior collaborative interpersonal skills to deal with sensitive issues and persuade dealership partners and Caterpillar to take specific actions and/or change methods
  • Project Management: Experience with detailed dealer assessments and prioritized projects for dealer gap closure
  • Business Acumen: Established dealer network/relationships and operational credibility based on past interactions; Strong commercial & operations principles
  • Solid Caterpillar Dealer facing experience. Experience with company products, product applications, service operations, systems and equipment management methodologies
Additional Info:
  • This role requires travelling up to 30% of the time.
  • This position requires working onsite five days a week.
What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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