Cva (Customer Value Agreements) Execution Consultant

1 week ago

Singapore Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join Us.

**JOB PURPOSE**:
The incumbent sets priorities and establishes a work plan to complete defined assignments and achieve desired results. Results include customer experience/satisfaction, continuous improvement project completion, dealer service operations capability/capacity, PM timeliness and accuracy, cost to serve optimization, and customer CVA (Customer Value Agreements) growth targets such as renewal rate & CVA revenue.

The position often confronts complex issues which require careful analysis/diagnosis and developing solutions which may require innovative approaches.

The ability to influence and resolve differences with people from many different backgrounds and cultures (internally and externally) is highly advantageous. Good human relations skills are required to develop a collaborative/cooperative work relationship with others within Caterpillar and at dealerships. Must have the ability to work independently on complex issues and set priorities.

**Job Duties/Responsibilities may include, but are not limited to**:

- Consultative facilitation of structured dealer sessions to identify operational gaps (end-to-end process assessments)
- Development/governance of prioritized projects to close operational gaps
- Leveraging enterprise capabilities/partners to enhance dealer capability
- Capturing/sharing dealer better practices
- Operational support of commercial projects
- Champion Dealer CM enabled solutions.
- Act as a conduit between Service Operations, other COE teams, Cat Digital and Industry Teams

**Basic Qualifications**:

- Bachelor’s degree required Engineering, Business Administration
- 8-10 years of experience in Dealer/ Industry, Caterpillar dealer experience a plus
- Experience with contract management, service agreements, service operations, systems and equipment management methodologies
- Project Management certification a plus
- English fluency
- Strong customer focus
- Ability to work across functions and at different levels of the organization
- Superior collaborative interpersonal skills to deal with sensitive issues and persuade dealership partners and Caterpillar to take specific actions and/or change methods
- Established dealer network/relationships and operational credibility based on past interactions
- Strong commercial & operations principles
- Ability to leverage specialists in various aspects of CVA delivery (Sales Funnel Management, lead generation, digital, service operations)

LI

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

  • Customer Value Agreement

    1 week ago

    Singapore CATERPILLAR ASIA PTE LTD Full time $90,000 - $120,000 per year

    Caterpillar's Asia Pacific Distribution Division (APD) team is seeking a talented Customer Value Agreement (CVA) / Condition Monitoring (CM) Operations Consultant in Singapore. Your primary role is to facilitate cross matrix collaboration to progress Condition Monitoring (CM) enabled solutions and Customer Value Agreements (CVA) execution effectiveness,...

  • Cva Execution Consultant

    1 week ago

    Singapore Caterpillar Full time

    **Career Area**:Marketing / Sales / Product Support**: **Your Work Shapes the World** Whether it be ground breaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the...

  • Senior Business Value Consultant

    4 weeks ago

    Singapore Wiz Full time

    Senior Business Value Consultant - APJ (Flexible base location: Singapore, Australia, India)Join or sign in to find your next jobJoin to apply for the Senior Business Value Consultant - APJ (Flexible base location: Singapore, Australia, India) role at WizSenior Business Value Consultant - APJ (Flexible base location: Singapore, Australia, India)Join to apply...

  • Senior Business Value Consultant

    4 weeks ago

    Singapore Wiz Full time

    Keep me updated about Wiz product releases, industry news, and events (You can unsubscribe at any time)Subscribe me to the Wiz blog digest emailsFor information about how Wiz handles your personal data, please see our Privacy Policy .Senior Business Value Consultant - APJ (Flexible base location: Singapore, Australia, India)Come join the company that is...

  • Business Value Consultant

    2 weeks ago

    Singapore Aveva Full time

    **Vacancy No** - VN7924 **Vacancy Name** - Business Value Consultant **AVEVA Employment Type** - Full Time Permanent **Primary Function** - Presales **Location Country** - Singapore **Work Location** **About our Opportunity** - Role Title: Principal Consultant, Presales - Reports To: Head of Business Value Consulting - Department: Pre-Sales/Customer...

  • Customer Value Manager

    2 weeks ago

    Singapore Zycus Full time

    About Us Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake...

  • Principal, Business Value Consultant

    2 weeks ago

    Singapore Palo Alto Networks Full time

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Agreement Solutions Expert

    2 weeks ago

    Singapore beBeeCustomerSuccess Full time $90,000 - $120,000

    Job OverviewThe role of a Customer Success Account Manager at Docusign revolves around facilitating the seamless execution of business agreements. This position is pivotal in ensuring that customers derive optimal value from our solutions, ultimately driving their success.This professional will be responsible for managing existing customer relationships,...

  • Customer Value Manager

    2 weeks ago

    Singapore Zycus Full time

    About Us Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake...

  • Advisory Business Value Consultant

    4 days ago

    Singapore MongoDB Full time

    **Responsibilities**: - Lead engagements with customers using a value-based selling approach to build a compelling narrative that covers the current state, the desired future state, the value in closing the gap, and a delivery plan to ensure their success - Manage existing customers in Value Realization activities to ensure they understand the value...