Drive Customer Value

7 days ago

Singapore beBeeCustomer Full time $80,000 - $120,000
Unlocking Customer Potential

Job Title: Customer Success Specialist

Job Summary:

We are seeking a skilled professional to ensure customer satisfaction by providing exceptional service and support.

Key Responsibilities:

  • Perform routine maintenance within established timeframes to prevent downtime.
  • Respond to technical issues by communicating with engineers and participating in escalation calls.
  • Verify system equipment quality and assist senior engineers as needed.
  • Apply diagnostic techniques and use documentation and test equipment with assistance from senior engineers.
  • Diagnose and resolve technical problems using training and experience to identify process, software or hardware related system problems.

The Customer Success Specialist will also participate in projects to reduce costs and increase uptime, while striving to perform best known methods (BKM's) and following all intellectual property (IP) guidelines. They will assume responsibility for complete customer satisfaction within their work area, assist in planning, communicating, and coordinating support plans with customer management, and comply with all safety procedures.

Required Skills and Qualifications:

  • Test Equipment
  • Leadership
  • Scalability
  • Hardware
  • Cloud Computing
  • Interpersonal Skills
  • Google Cloud Platform
  • Knowledge Management
  • Problem Solving
  • Reliability
  • IP
  • Pressure
  • Customer Management
  • Communication Skills
  • Customer Satisfaction
  • Technical Sales

Benefits:

This role offers the opportunity to work with a dynamic team, develop your skills and expertise, and make a meaningful contribution to our customers' success.

Additional Information:

Please note that this job description is subject to change based on business needs and requirements.

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