Technical Implementation Specialist
6 days ago
Job Description
">We are seeking a highly skilled Implementation Consultant to join our team. This role involves acting as a trusted advisor, managing complex implementations, and serving as the technical and operational bridge between various stakeholders.
">- Collaborate with customers and internal teams to scope, architect, design, and implement tailored solutions using monday.com Work OS.">
- Support pre-sales efforts by providing technical expertise, building proof-of-concepts, and delivering post-sale implementation services.">
- Plan and manage customer onboarding solutions, complex API integrations, data migrations, custom scripting, and user management.">
- Design advanced solutions leveraging monday.com APIs, apps framework, and integration platforms (e.g., Zapier, Workato, Integromat).">
- Supplement workflows using low-code/no-code tools to extend monday.com capabilities.">
- Act as a project manager for small to medium-sized projects, ensuring timelines, customer goals, and deliverables are met.">
- Advocate for customers, providing feedback to product teams to enhance functionality.">
- Conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platform.">
- Work with enterprise customers to define and implement solutions that address their unique business needs and challenges.">
- Build relationships with clients, acting as their trusted advisor throughout the implementation process.">
Requirements
">- Degree holder in a technical field (Computer Science, Engineering).">
- 3+ years of experience in B2B SaaS as a technical customer success / implementation manager / professional services consultant / technical project manager, preferably with experience in complex product implementation.">
- Expertise in architecting and delivering technical solutions for enterprise customers, ideally within the onboarding and implementation of software platforms.">
- Strong knowledge of APIs (RESTful, GraphQL) and experience with integration platforms like Unito, Zapier, Integromat, or Workato.">
- Ability to code in Java/ Python, familiarity with React would be advantageous.">
- Strong project management skills with a track record of delivering projects on time and managing multiple stakeholders.">
- Excellent ability to explain complex technical concepts to non-technical stakeholders.">
- Experience with SSO/SAML/AD identity authentication protocols.">
- Superb verbal and written communication skills, with strong customer-facing abilities.">
- Empathy, a positive attitude, and high energy are essential traits for success in this role.">
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