Customer Success Professional

5 days ago


Singapore Datadog Full time

About the Role

At Datadog, we are seeking a highly motivated and results-driven Customer Success Professional to join our team in Singapore. As a key member of our customer success organization, you will be responsible for ensuring the successful adoption and retention of our product among high-volume customers.

About the Opportunity

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers, internal stakeholders, and cross-functional teams. You will be working closely with customers to understand their unique needs, identify growth opportunities, and provide proactive support to drive product adoption and retention.

Your Key Responsibilities

  • Identify and qualify opportunities to expand existing Datadog footprints for small customers
  • Execute full sales cycles for identified upsell opportunities with concentrated books of customers
  • Troubleshoot issues to ensure positive customer experiences and continued product adoption
  • Proactively work with customers to find expansion opportunities and increase loyalty and retention
  • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
  • Act as advisor to customers to ensure they are leveraging the solution effectively

About You

  • You are a customer-minded individual with a strong desire to provide value to others
  • You are driven and motivated by a career in sales with a strong desire to grow in customer success
  • You possess excellent written and verbal communication skills with attention to detail
  • You have experience in independently negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities
  • You are a self-starter who can multitask and adapt to changing situations
  • You have strong time management skills and feel confident working in a high-volume, high-velocity role
  • You are a native-level Thai speaker and fluent in English

Benefits and Growth

  • We offer best-in-breed onboarding
  • You will receive sales training in MEDDIC and Command of the Message
  • You will be part of an inclusive company culture with opportunities to join our Community Guilds
  • Our intra-departmental mentor and buddy program enables in-house networking
  • We provide continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP) are available
  • We offer generous global benefits

Compensation and Benefits

This is a salaried position with an estimated annual salary range of SGD 70,000 - SGD 90,000, depending on qualifications and experience. We also offer a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more. Please note that compensation may vary based on the country of employment and the nature of your employment with Datadog.



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