Senior Voice Communication System Architect

2 weeks ago

Singapore beBeeCommunication Full time $90,000 - $120,000

We are seeking an experienced Communications Systems Architect to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining large-scale voice communication environments.

Key Responsibilities:
  • Design and implement Avaya and Cisco communication systems
  • Manage and administer complex call center and corporate IP telephony networks
  • Provide advanced troubleshooting and support for system issues
  • Collaborate with contact center leadership to design and implement call routing strategies
  • Develop and maintain comprehensive documentation for system architecture and operational procedures

To succeed in this role, you will need to have a strong technical background in VoIP protocols, networking, and session border controllers. You should also have experience working with Avaya Aura and Cisco Unified Communications Manager (CUCM) platforms.

In addition to your technical skills, you should possess excellent analytical and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.

Required Skills and Qualifications:
  • Minimum of 5 years of hands-on experience managing and supporting enterprise communication platforms
  • Relevant professional certifications (e.g., CCNP Collaboration or DevNet Professional)
  • Experience working with Avaya Aura Contact Center, Elite, or Cisco UCCE/Packaged CCE
  • Deep technical knowledge of VoIP protocols, networking, and session border controllers

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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