Senior Business Analyst
1 month ago
We are seeking a highly skilled Senior Business Analyst to join our team at Workforce Optimizer Pte Ltd. As a key member of our professional services sector, you will play a pivotal role in bridging the gap between our organization and our clients.
In this role, you will apply your analytical expertise and outstanding client engagement skills to identify and resolve business and technical challenges while driving improvements in our service delivery processes. You will leverage insights from client interactions to enhance business strategies and operational efficiencies.
Key Responsibilities:- Act as the primary point of contact for clients, working closely with them to understand and diagnose business challenges, troubleshoot issues, and escalate as necessary.
- Research and develop solutions for common business and operational challenges; create and maintain a comprehensive knowledge base that empowers clients to address routine issues independently.
- Implement preventive measures and solutions to streamline service delivery, including developing best practices, guidelines, and checklists to improve response to recurring challenges.
- Generate reports and analyze client data to identify trends and insights, providing actionable recommendations that shape future business processes and service offerings.
- Diploma or Bachelor's degree in any field. Strong interest in working with computer applications and software.
- 5-7 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
- Strong analytical and problem-solving skills, with the ability to quickly understand and resolve complex business challenges.
- Exceptional communication and interpersonal skills, capable of articulating business and technical solutions to both clients and internal teams.
- Proficient in data analysis and reporting tools, with experience in delivering insights to support business decisions.
- Self-motivated and able to manage multiple projects and priorities in a fast-paced environment.
- Familiarity with professional services workflows, as well as experience with Agile or Scrum methodologies, is a plus.
- Opportunity to work with a high-value enterprise-level software that applies cutting-edge AI-based optimization technology.
- Hone your ability to apply analytical & technical skills apart from a pure customer service role.
- Mentorship to manage internal and external stakeholders.
- Diverse opportunity for career advancement.
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