Senior Business Analyst

4 weeks ago

Singapur, Singapore Nanyang Technological University Full time
About the National Institute of Education (NIE)

The National Institute of Education (NIE) is Singapore's national teacher education institute, dedicated to preparing teachers and providing professional development programs for educators. Our vision is to be an institute of distinction, leading the future of education, and our mission is to inspire learning, transform teaching, and advance research.

NIE invites suitable candidates to join the Division of Academic Computing & Information Services (ACIS) as a Senior Business Analyst in the Digital Solutions department. This is a contract position.

Job Description

As a Senior Business Analyst in the Digital Solutions department, your responsibilities will include:

  1. Change Management and Implementation Committee (CMIC) Facilitation: Collaborate with stakeholders to develop agendas and manage change requests, ensuring thorough documentation, stakeholder engagement, and continuous improvement in the change management process.
  2. Business Process Improvement: Proactively seek to understand the organization's direction, structure, and strategy. Conduct feasibility studies and document findings, from a technological and organizational perspective. Lead the business process analysis, review, improvement, or re-engineering in liaison with business users.
  3. Project Management: Manage and supervise project teams in meeting deliverables and milestones on time, in scope, and within budget.
  4. Application Functional Consultancy: Understand the setup and configuration options of in-house applications to map business requirements to the capabilities of the system. Work with stakeholders and Analyst Programmers/System Analysts to lead the gathering of requirements, define the scope of planned implementation, and develop functional specifications.
  5. Application Point of Contact for Operational Issues and Problem Resolution: Act as a liaison between business users and the technical team to analyze, investigate, troubleshoot, and solve system issues. Manage day-to-day operations, including picking up service tickets and communicating with users, tracking and resolution of issues.
  6. Audit Review and Compliance: Ensure proper user access control with formal approval processes. Conduct bi-annual reviews of user access, audit logs, and privileged accounts. Maintain Standard Operating Procedures for consistent review documentation.
Requirements
  1. A University degree in Computer Science, Information Technology, Engineering, or a related field.
  2. 4+ years of relevant experience in business process analysis and design.
  3. 1-3 years of experience in IT project management.
  4. Working experience in managing Business Process Improvement projects, preferably in a product development or large-scale systems development project environment.
  5. Prior working experience in Institutions of Higher Learning with an understanding of student lifecycle processes is an added advantage.
  6. Strong analytical and system thinking skills.
  7. Excellent interpersonal and communication skills.
  8. Good self-motivated team player with a positive attitude and flexibility in adapting to changes.
  9. Must be quality-focused and open to peer-reviews.
  10. Ability to multi-task and work with tight deadlines and fluid requirements.
  11. Working knowledge in process maps, use cases, and workflow process analysis.
  12. Ability to understand technical systems design documentation, including data relationship and class diagrams.
Closing Date

The closing date of the advertisement is not specified. We regret that only shortlisted candidates will be notified.

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