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Front Office Department Head
2 weeks ago
As a key member of the management team, you will report directly to the General Manager and oversee the operations of the Front Office Department. This role ensures the seamless delivery of day-to-day services.
Key Responsibilities:
1. Lead and manage the daily activities of the Front Office, ensuring efficient and smooth operations.
2. Handle guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of satisfaction throughout their stay.
3. Oversee the overall performance of the department, ensuring all processes run smoothly.
Foster close collaboration with other departments such as Sales, Housekeeping, Maintenance, and Food & Beverage to create a unified and seamless guest experience.
4. Continuously train and develop the Front Office staff to improve their skills and enhance their professional growth.Requirements:
Minimum of 5 years of relevant experience within the hospitality industry.
Proven leadership skills with the ability to communicate and collaborate effectively with teams.
Strong commitment to delivering exceptional guest service.
