Leadership Role in Student Experience Management

2 weeks ago

Singapore beBeeStudent Full time $90,000 - $120,000

Student Experience and Support Manager

This is a key leadership role that requires strategic thinking, effective communication, and a commitment to creating a supportive and inclusive student community.

Main Responsibilities:

  • Develop and implement initiatives to enhance the undergraduate student experience, including student leadership, clubs, and community-building activities.
  • Advise and support student leaders in planning and executing events, ensuring alignment with school values and student development goals.
  • Strengthen collaboration with student organisations to foster a vibrant and inclusive student community.
  • Manage selected non-academic experiential learning programmes and special projects that promote holistic student development.

Student Support and Wellbeing:

  • Serve as a key point of contact and lead Student Support Manager for undergraduates, working with a small internal team to provide guidance, advice, and referral support for non-academic matters.
  • Oversee student support functions, including counselling referrals, crisis management, and pastoral care.
  • Design and implement proactive student support strategies to promote wellbeing, resilience, and positive student outcomes.
  • Respond promptly to student enquiries (email, phone), ensuring high-quality, student-centric service.

Student Conduct and Disciplinary Matters:

  • Administer processes relating to student discipline and conduct in line with university policies.
  • Provide case management, advisory, and follow-up support on disciplinary and grievance cases.
  • Educate and engage students on responsible conduct, integrity, and community standards through outreach and preventive initiatives.
  • Work closely with university offices and faculty to ensure fair, transparent, and timely handling of disciplinary cases.

Operational Excellence:

  • Innovate and implement digital/tech-enabled solutions to enhance efficiency in student administration reporting and information provision.
  • Provide operational support for other student-related matters and new initiatives as assigned.

Requirements:

  • Degree holder, preferably with at least 6 years of relevant working experience in higher education, student affairs, or international programmes.
  • Strong track record in student engagement, student support, and/or handling student conduct and disciplinary matters.
  • High emotional intelligence, cultural sensitivity, and ability to connect effectively with students from diverse backgrounds.
  • Demonstrated ability to handle confidential and sensitive issues with discretion, sound judgment, and fairness.
  • Excellent interpersonal, oral, and written communication skills, with proven ability to influence and build positive relationships with students, colleagues, and external partners.
  • Strong organisational and problem-solving skills; able to manage multiple priorities and deliver under pressure with attention to detail.
  • Hands-on operational mindset with strong logistical and administrative capabilities.
  • Proficiency in leveraging digital tools and solutions to improve processes and student services.
  • Team player who is adaptable, resourceful, and willing to work beyond official hours when required, especially during peak periods or urgent student-related matters.
  • Possession of a passion for student development and a commitment to creating a supportive, vibrant, and values-driven student community.

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