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Omnichannel Customer Experience Manager
2 weeks ago
To lead and develop a highly engaged team, pioneering an omnichannel experience to achieve consistently excellent customer outcomes.
Build and maintain your team's capability to deliver exceptional customer experiences through identifying, understanding, and meeting customer needs both internally and externally.
The ideal candidate will have a strong background in customer service, leadership, and business development, with excellent communication and interpersonal skills.
Key Responsibilities:
- Customer Service: Create excellent customer satisfaction and positively influence Net Promoter Scores (NPS).
- Team Management: Identify and maintain active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded.
- Business Development: Develop an effective business plan using internal and external insights, making evaluative judgments to support customers with their financial needs.
- Market Research: Understand market trends, competitive landscape, and regulatory changes to identify market opportunities.
Requirements:
- Candidate must possess a strong background in customer service, leadership, and business development.
- Excellent communication and interpersonal skills are required.
- The ideal candidate will have experience in team management and customer relationship building.
Benefits:
This role offers a unique opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer experiences. The ideal candidate will be rewarded with a competitive salary and benefits package, as well as opportunities for career growth and development.
About Us:
We are a leading provider of financial services, dedicated to delivering exceptional customer experiences. Our team is passionate about creating value for our customers, and we are committed to making a positive impact in our communities.
