IT Support Specialist
1 week ago
F3300 Templeton Asset Management Ltd is a dynamic and diversified financial services company that advances the industry forward by developing innovative solutions to help clients achieve their investment goals.
Job Title: IT Support Specialist - Senior AnalystEstimated Annual Salary: $85,000 - $110,000 depending on location and experience
Job Description:We are seeking an experienced IT Support Specialist - Senior Analyst to join our team in Singapore. The successful candidate will provide technical support for Franklin Templeton employees, including addressing technical issues, requests, and supporting the IT Infrastructure.
Ongoing Responsibilities:- Provide on-site technical support and customer service as well as remote user support
- Build customer relationships with users in the respective office
- Accountability for addressing technical issues in a timely manner and providing concise and timely updates
- Address issues that arise within the local office and tickets for local and remote users routed from the service desk
- Coordinate, setup, and support technologies used in Conference Rooms
- Provide Audio Visual Support for large internal and external meetings in the Office and external facilities
- Train users on new technologies in the space
- Provide support for trading and investment management technologies
- Develop, document, and implement standard operating procedures and customer service guidelines relating to remote and localized IT support
To be successful in this role, you will need:
- Bachelor's or higher degree in computer science or related field
- Minimum of 5 years in a similar fast-paced and dynamic environment in the desktop support role
- Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
- Excellent communication and interpersonal skills
- Good problem-solving and critical thinking skills
- Ability to actively participate as part of a team as well as work independently
- Strong service delivery and customer management skills for local and remote users
- Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
Franklin Templeton offers a range of benefits to its employees, including:
- A competitive salary package
- Opportunities for professional growth and development
- A supportive and inclusive work environment
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.
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