Senior Manager
1 month ago
Job Scope
Customer Engagement and Relationship Management
- Develop and execute strategies to promote Marina Bay Sands Integrated Resort and its affiliated properties to target market segments.
- Promote gaming products and services to premium players, focusing on increasing awareness and driving incremental visitation.
- Build and maintain strong professional relationships with premium players to drive customer loyalty and retention.
- Ensure exceptional customer experience through all touchpoints and interactions, adhering to company policies and guidelines.
- Develop personalized profiles for each player to inform customer interactions and preferences.
- Manage complimentary offers and reinvestment strategies to optimize customer profitability and margin.
- Provide accurate financial information for credit line recommendations and manage premium player accounts.
- Collaborate with Premium Account Management to resolve payment issues and ensure timely resolution.
Planning and Development
- Foster a culture of communication, collaboration, and knowledge sharing to drive team performance and growth.
Job Requirements
Values and Attributes
- Highly motivated and self-manageable, with a strong sales drive in a collaborative work environment.
- Customer-centric and service-oriented, with a focus on hospitality and the customer experience.
- Adept at balancing multiple tasks and prioritizing responsibilities.
- Embracing challenges and obstacles with a positive attitude.
- Effective conflict resolution and problem-solving in a culturally diverse environment.
- Championing a culture of collaboration, learning, and adaptability among team members.
- Commitment to continuous learning and professional growth.
Background and Skills
- High School degree, with a College degree preferred.
- Minimum 5 years of experience in managerial positions in Casino Marketing or player development.
- Fluency in English and Bahasa Indonesia, with the ability to communicate with guests in both languages.
- In-depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy, and Credit Policy.
- Knowledge of gaming products and services, particularly the Premium Program offered by Marina Bay Sands.
- Proficiency in Microsoft software, including Word, Excel, Outlook, and other basic applications.
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
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