Senior Program Manager
1 month ago
As a Senior Program Manager at ServiceNow, you will play a critical role in driving business growth and improvement by developing and operationalizing high-impact strategies. You will work closely with cross-functional leaders to analyze complex problems and drive solutions, leveraging your expertise in project management, business analysis, and problem-solving.
Key Responsibilities:- Lead key strategic projects for ServiceNow, working cross-functionally to structure problems and drive solutions and actionable recommendations and results through a rigorous, data-driven process.
- Help drive the operational cadence of various businesses and functions to drive the definition, measurement, and tracking of key strategic and operational initiatives.
- Develop project scopes and objectives, involving all relevant stakeholders.
- Coordinate internal resources and third parties/vendors for the flawless execution of the project, ensuring timely delivery, within scope, and within budget.
- Manage the relationship with all stakeholders, third parties/vendors.
- Measure project performance using appropriate systems, tools, and techniques, creating and maintaining comprehensive project documentation.
- Perform risk management to minimize project risks.
- Provide regular updates on the project to senior management stakeholders, supporting senior executives in developing key presentations for internal and external audiences.
- 10+ years total work experience and minimum 5+ years post-MBA experience.
- Minimum 3 years with a top-tier management consulting firm, followed by a strategy and operations/program manager role at an enterprise software/technology company.
- Preferred candidates will have Sales Strategy, Operations, or Execution experience in the enterprise software/technology industry.
- Experience working on large strategic initiatives from framing the problem, conducting research/analysis, building business and operational plans, and driving execution through to success, with the ability to multitask.
- Strong communication skills, able to convey complex ideas in a clear, concise manner both verbally and in writing, with comfort in business and technical discussions.
- Effective at building relationships, collaborating, and influencing others, with experience working with senior executives across various geographies and functions.
- Strong people development and influencing skills, able to build and drive extended and virtual teams.
- Strong team player who is also an independent thinker.
- Strong analytical skills to work on complex business issues with minimal supervision.
- Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment.
- Software industry domain expertise and the ability to understand complex technology problems is a plus.
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