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Contact Centre Operations Manager
7 days ago
Singapore beBeeCustomerSupport Full time $3,250Customer Support SpecialistWe are seeking dedicated individuals to provide exceptional customer support and manage innovative operations.Key ResponsibilitiesServe as the primary contact for daily client interactions.Supervise and support frontline staff, including rostering and performance management.Manage first-level staff and customer escalations...
Contact Centre Operations Manager
2 weeks ago
The key responsibility of this role is to lead a team of contact centre professionals in delivering exceptional customer service and support. This involves managing the productivity, performance, and service quality of the contact centre team, as well as working closely with clients and vendors to prepare training materials and manage high-priority cases.
