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Customer Service Team Leader

3 weeks ago

Singapore beBeeHospitality Full time $90,000 - $120,000
Front of House Manager Position

This role involves leading a team to deliver exceptional customer service, drive sales growth, and maintain operational excellence in a fast-paced environment.

We are seeking an experienced manager who can motivate and develop their team members, fostering a culture of continuous improvement and guest satisfaction.

Key Responsibilities
  • Lead and manage the front-of-house team, ensuring seamless execution of daily operations and high standards of customer service.
  • Develop and implement strategies to improve customer satisfaction, sales growth, and operational efficiency.
  • Collaborate with other departments to ensure smooth coordination and effective communication.
  • Maintain accurate records and reports, including financial data, customer feedback, and team performance metrics.
Requirements
  • Minimum [X] years of experience in a similar role, preferably in the food service industry.
  • Demonstrated leadership skills, including team management, coaching, and development.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Preferred Qualifications
  • Bachelor's degree in Business Administration, Hospitality, or a related field.
  • Proven track record of success in improving customer satisfaction, sales growth, and operational efficiency.
  • Familiarity with relevant software applications, including CRM systems and spreadsheet tools.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
About Us

We are a dynamic and customer-focused organization committed to delivering exceptional experiences in a fast-paced environment. Our team is passionate about providing outstanding service, driving sales growth, and maintaining operational excellence.