Key Service Team Leader

3 days ago


Singapore beBeeService Full time $60,000 - $80,000

Job Title: Key Service Team Leader

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We are seeking a seasoned leader to oversee our team of service technicians. This is an exciting opportunity for someone with strong leadership skills, attention to detail, and excellent communication abilities.

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  • Responsibilities:
  • Supervise, lead, and motivate a team of service technicians to ensure efficient job completion.
  • Deploy service technicians for on-site assignments, ensuring timely and quality service delivery.
  • Attend to customer requests and jobs at the indoor workshop, providing exceptional service and resolving any issues efficiently.
  • Handle enquiries from customers in a professional manner, addressing their concerns and queries promptly.
  • Act as the liaison between customers and technicians to ensure smooth operations and job completion.
  • Perform administrative tasks such as posting notifications, managing inventory replenishment, and ensuring maintenance of tools and equipment.
  • Plan and manage duty rosters for night standby shifts, ensuring adequate coverage and minimizing downtime.
  • Be on rotational standby for after-hours calls, responding promptly to customer needs.

Requirements:

  • Prior experience supervising workers in an automotive or workshop environment is essential.
  • Experience in manpower deployment, especially of drivers or mobile teams, is highly preferred.
  • Mandarin-speaking candidates who can serve Mandarin-speaking clients are required.

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