Customer Service Representative with Excellent Communication Skills
6 days ago
We are seeking a highly skilled Customer Service Associate to join our team in Singapore. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and support to our clients.
The Job Responsibilities:
- Respond to phone and email inquiries from customers in a professional and timely manner.
- Update customer information in our CRM system to ensure accurate records.
- Ensure effective follow-up with customers as promised and escalate issues to management when necessary.
- Prepare and deliver service requests within stipulated service standards.
Requirements:
- A level or Diploma holder with relevant working experience preferred.
- Excellent interpersonal and communication skills.
- Proficient in written and conversational English; Mother Tongue an advantage for non-English speaking customers.
- Mandarin speaking required.
- Presentation skills essential for this customer-facing role.
Benefits:
- Estimated salary: SGD 3,000 - SGD 4,500 per month depending on experience.
- Mon - Fri, 9am to 6pm schedule.
- Completion bonus of 1 month's salary.
Additional Information:
This is a great opportunity to work with PERSOLKELLY SINGAPORE PTE. LTD. in a dynamic and supportive environment. If you have excellent customer service skills and are proficient in English and Mandarin, we encourage you to apply.
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