Customer Service Representative with Excellent Communication Skills

6 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
About the Role:
PERSOLKELLY SINGAPORE PTE. LTD. is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service experiences through various channels including phone, email, and chat.

Key Responsibilities:
* Attend to incoming hotline calls from customers in a timely and professional manner
* Conduct phone interviews and manage respondents' queries effectively
* Ensure highest level of customer experience by resolving issues promptly and efficiently
* Perform data entry and administrative tasks accurately and efficiently
* Provide status update reports to supervisor as required
* Handle escalated cases and follow up with respective respondents until resolved
* Conduct data verification of completed cases to ensure accuracy and reliability of data

Requirements:
* Singaporean citizen or PR
* At least 3 years of work experience in customer service or call centre environment
* Excellent communication skills and ability to work in a fast-paced environment
* Ability to think critically and resolve complex customer issues
* Strong interpersonal skills and ability to work effectively with cross-functional teams
* Basic computer skills and proficiency in Microsoft Office applications

What We Offer:
* Competitive salary range: SGD $4,500 - SGD 5,500 per month
* Opportunity to work with a reputable company in the recruitment industry
* Collaborative and dynamic work environment
* Professional development opportunities to enhance your skills and career growth

About Us:
PERSOLKELLY SINGAPORE PTE. LTD. is a leading recruitment agency in Singapore, providing innovative solutions to clients across various industries. Our mission is to deliver exceptional recruitment services that meet the evolving needs of our clients and candidates.

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