Unlock Business Growth

2 days ago


Singapore beBeeBusiness Full time $80,000 - $120,000
Unlock Business Growth as a Customer Success Manager

Customer Success Managers (CSMs) at our organization connect our clients to our enterprise solutions, playing a vital role in ensuring that customers fully leverage the value of our services.

  • Main Responsibilities:
    • Define business outcomes and orchestrate comprehensive success plans inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
    • Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies tailored to their specific use-case.
    • Ensure customers derive maximum value from their investment in our services and solutions, utilizing all licenses and collaborating with other stakeholder teams to ensure retention and growth.
    • Drive content usage growth and retention through regular engagement with clients, discussing product/content roadmaps and improvements.

Key Skills and Qualifications:

  • Strong relationship management and communication skills.
  • Able to work collaboratively with cross-functional teams.
  • Deep functional expertise in data science and technology.

Benefits:

  • Pursue a career with opportunities for growth and development.
  • Collaborate with experienced professionals in a dynamic environment.

About the Role:

  • This is an exciting opportunity to join our team as a Customer Success Manager, working closely with clients to drive business growth and expansion.
  • As a CSM, you will play a key role in delivering exceptional customer experiences, identifying opportunities, and developing strategic plans to achieve customer objectives.


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