Business Resolution Specialist
4 weeks ago
Job Summary:
Prudential is committed to creating a positive service experience for our customers. As a Business Resolution Specialist, you will play a crucial role in providing customer resolution support to our Enterprise Business customers and Financial Consultants.
About the Role:
You will report to the Team Manager of Enterprise Business Operations and collaborate closely with internal stakeholders to create a seamless service experience and drive process improvements.
Key Responsibilities:
- Handle Customer Feedback: Conduct thorough investigations and offer effective solutions to resolve customer feedback and meet Service Level Agreement and KPIs.
- Coordinate with Stakeholders: Work closely with various stakeholders across the organization to address customer issues promptly.
- Process Improvement: Support the Team Lead in reviewing processes, identifying gaps, and implementing improvements.
- Product Knowledge: Acquire comprehensive knowledge of insurance products and operational processes to effectively address customer inquiries within agreed service levels.
- Compliance: Adhere strictly to the company's code of conduct and comply with standard operating procedures for customer data privacy and protection.
Requirements:
- Bachelor's degree in a related field or equivalent experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks efficiently
Benefits:
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.
-
Senior Financial Dispute Resolution Specialist
2 weeks ago
Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full timeAbout the RoleFinancial Industry Disputes Resolution Centre Limited is seeking a highly skilled Senior Financial Dispute Resolution Specialist to join our team. As a key member of our PSP team, you will be responsible for handling and mediating financial disputes primarily related to payment services.
-
Senior Dispute Resolution Specialist
2 weeks ago
Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full timeAbout the RoleAs a Senior Dispute Resolution Specialist with Financial Industry Disputes Resolution Centre Limited, you will be responsible for mediating financial disputes related to payment services. This is a unique opportunity to join our team and make a positive impact on the financial industry.Key Responsibilities:• Handle and mediate financial...
-
Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full timeAbout the RoleFIDReC, a leading Alternative Dispute Resolution institution in Singapore, is seeking a highly skilled Payment Services Dispute Resolution Specialist to join its PSP team.Job DescriptionThe ideal candidate will be responsible for handling and mediating financial disputes primarily related to payment services. This involves working directly with...
-
Dispute Resolution Coordinator
2 weeks ago
Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full timeAbout UsFINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED is an independent and impartial Alternative Dispute Resolution institution. It specialises in the resolution of financial disputes between consumers and financial institutions.Job OpportunityWe are seeking a highly skilled Contact Centre Specialist to join our team. The successful candidate will...
-
Financial Dispute Resolution Specialist
2 weeks ago
Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full timeFinancial Industry Disputes Resolution Centre Limited is seeking a skilled Contact Centre Specialist to join their team.About the RoleThis key role involves handling queries from consumers and financial institutions, providing support to assist them in filing disputes with the centre. The successful candidate will have excellent communication skills and be...
-
Financial Dispute Resolution Expert
1 week ago
Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full timeAbout FIDReCThe Financial Industry Disputes Resolution Centre Limited is an independent and impartial Alternative Dispute Resolution institution, specializing in the resolution of financial disputes between consumers and financial institutions.Role OverviewThis Contact Centre Specialist role plays a crucial part in representing the organization as the first...
-
Dispute Resolution Specialist
2 weeks ago
Singapore DONALDSON & BURKINSHAW LLP Full timeDispute Resolution SpecialistWe are seeking a highly skilled and dynamic Dispute Resolution Specialist to join our expanding Disputes & Specialist Practice as an Associate. Our firm, Donaldson & Burkinshaw LLP, has been a leading provider of legal services since 1874 and is committed to delivering exceptional results in complex disputes.The successful...
-
Incident Resolution Specialist
2 weeks ago
Singapore CAREERALLY PTE. LTD. Full timeJob Title: Incident Resolution SpecialistWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our team at Careerally Pte Ltd.About the RoleThe Incident Resolution Specialist will be responsible for leading the response to major incidents, coordinating teams to ensure timely resolution and clear communication with...
-
Dispute Resolution Specialist
1 week ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob SummaryWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Recruit Express Pte Ltd.
-
Chief Incident Resolution Specialist
3 weeks ago
Singapore The Edge Partnership Full timeAt The Edge Partnership, we are seeking a highly skilled Chief Incident Resolution Specialist to join our team.Overview:We offer a competitive salary of $120,000 - $180,000 per year, depending on experience and qualifications. Our company is located in a desirable location with great opportunities for career growth and professional development.Job...
-
Consumer Dispute Resolution Specialist
2 weeks ago
Singapore CONSUMERS ASSOCIATION OF SINGAPORE Full timeJob SummaryWe are seeking a highly skilled and experienced Consumer Dispute Resolution Specialist to join our team at the Consumers Association of Singapore. As a key member of our advocacy team, you will play a crucial role in resolving consumer disputes and promoting fair business practices.About the RoleThis is a challenging and rewarding opportunity for...
-
Claims Resolution Specialist
2 weeks ago
Singapore THE GREAT EASTERN LIFE ASSURANCE COMPANY LIMITED Full timeAbout The RoleAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same?We are seeking an experienced Claims Resolution Specialist to join our team at The Great Eastern Life Assurance Company Limited.Key ResponsibilitiesClaims Handling: Ensure timely...
-
Dispute Resolution Specialist
4 weeks ago
Singapore Drew & Napier LLC Full timeJob OverviewWe are seeking a highly skilled and motivated Dispute Resolution Specialist to join our team at Drew & Napier LLC.About the RoleThe successful candidate will be responsible for handling a range of dispute resolution matters, including commercial litigation, arbitration, and mediation. The role requires strong analytical and problem-solving...
-
Investigation and Resolution Specialist
1 week ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeWe are seeking a skilled Investigation and Resolution Specialist to join our team at SINGAPORE TELECOMMUNICATIONS LIMITED.About the RoleAs an Investigation and Resolution Specialist, you will play a critical role in identifying and resolving potential fraudulent activities. You will be responsible for analyzing customer profiles, service applications, and...
-
Senior Claims Resolution Specialist
2 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full time**Job Title:** Senior Claims Resolution Specialist **About the Role:We are seeking a skilled and experienced Senior Claims Resolution Specialist to join our team at Recruit Express Pte Ltd. As a Senior Claims Resolution Specialist, you will be responsible for negotiating with insurers on claims offers on behalf of our customers, gathering and analysing...
-
Dispute Resolution Specialist
1 week ago
Singapore DONALDSON & BURKINSHAW LLP Full timeAbout UsDonaldson & Burkinshaw LLP is a heritage law firm established since 1874. The firm has 4 dedicated areas of practice: Intellectual Property, Disputes & Specialist, Corporate & Commercial, and Real Estate. We have strategic alliances with leading Australian, Indonesian, and Malaysian law firms.Our PracticeWe are seeking dynamic candidates to join our...
-
Claims Resolution Specialist
2 weeks ago
Singapore ENCOMPASSE Full timeAt ENCOMPASSE, we are seeking a skilled Claims Resolution Specialist to join our team. This is an exciting opportunity for a detail-oriented and organized individual who can effectively handle financial claims in accordance with company policies, guidelines, and agreements.Key ResponsibilitiesVerify and process financial claims, ensuring accuracy and...
-
Crisis Resolution Specialist
2 weeks ago
Singapore CAREERALLY PTE. LTD. Full timeJob OverviewWe are seeking a skilled Crisis Resolution Specialist to join our team at Careerally Pte Ltd. This is a permanent position that offers up to $10,000 + bonus, along with a comprehensive benefits package.About the RoleThis key position involves leading major incident response efforts, coordinating teams for timely resolution, and maintaining clear...
-
Dispute Resolution Specialist
1 week ago
Singapore SIMMONS & SIMMONS JWS PTE. LTD. Full timeJob Description:We are seeking a skilled Paralegal to join our team at Simmons & Simmons JWS PTE. LTD. as a Dispute Resolution Specialist. This role will involve assisting lawyers in preparing and handling legal documents and reports, conducting legal research and analysis, and providing administrative support.About the Role:This is an excellent opportunity...
-
Claims Resolution Specialist
2 weeks ago
Singapore DING AUTOMOTIVE PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled Claims Resolution Specialist to join our team at DING AUTOMOTIVE PTE. LTD.About the RoleThis is an exciting opportunity for a motivated individual with experience in motor vehicle claims to take their career to the next level.The successful candidate will be responsible for managing claims from inception to...