Business Resolution Specialist

4 weeks ago


Singapore Prudential plc Full time

Job Summary:

Prudential is committed to creating a positive service experience for our customers. As a Business Resolution Specialist, you will play a crucial role in providing customer resolution support to our Enterprise Business customers and Financial Consultants.

About the Role:

You will report to the Team Manager of Enterprise Business Operations and collaborate closely with internal stakeholders to create a seamless service experience and drive process improvements.

Key Responsibilities:

  • Handle Customer Feedback: Conduct thorough investigations and offer effective solutions to resolve customer feedback and meet Service Level Agreement and KPIs.
  • Coordinate with Stakeholders: Work closely with various stakeholders across the organization to address customer issues promptly.
  • Process Improvement: Support the Team Lead in reviewing processes, identifying gaps, and implementing improvements.
  • Product Knowledge: Acquire comprehensive knowledge of insurance products and operational processes to effectively address customer inquiries within agreed service levels.
  • Compliance: Adhere strictly to the company's code of conduct and comply with standard operating procedures for customer data privacy and protection.

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks efficiently

Benefits:

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.



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