Investigation and Resolution Specialist

1 week ago


Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

We are seeking a skilled Investigation and Resolution Specialist to join our team at SINGAPORE TELECOMMUNICATIONS LIMITED.

About the Role

As an Investigation and Resolution Specialist, you will play a critical role in identifying and resolving potential fraudulent activities. You will be responsible for analyzing customer profiles, service applications, and usage data to identify suspicious transactions and high-risk call patterns.

You will also be required to analyze data to identify patterns that indicate potential fraudulent activity, contact customers for authentication and highlighting of charges, and provide accurate product information to customers during verification.

In addition, you will liaise with internal departments on customer requests and/or disputes, negotiate with internal and external parties to resolve fraud cases, and report cases to the Police if necessary.

You will conduct interviews for fraud investigation purposes, suspend and resume services, generate letters and interim bills, and attend to queries from internal staff.

Your skills and qualifications should include O Level or Diploma holder, 1-2 years of working experience, proficiency in Microsoft Excel (VLOOKUP, formulas) and Word, good written and verbal communication skills, ability to work independently, and comfortable working over the phone and facing customers.

What We Offer

We offer a competitive salary of SGD 55,000 - 65,000 per annum, depending on experience.

Our benefits package includes full suite of health and wellness benefits, ongoing training and development programs, and internal mobility opportunities.

You will have the chance to grow your career with us and enjoy a healthy work-life balance.



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