Customer Success Specialist
5 days ago
We are seeking a highly skilled Customer Success Specialist to join our sales team based in Singapore. As a key member of our team, you will partner with Account Managers to ensure that their clients receive a best-in-class account management experience that leads to the client continuing and expanding their relationship with SHL.
Key Responsibilities- Partner with multiple Account Managers to manage a portfolio of clients and client services plans.
- Monitor and report clients' usage level/trends on SHL assessment platforms on a monthly basis to assist account managers in up-sell/cross-sell and renewal conversations.
- Handle inbound requests from all levels of users on a daily basis, act as an interface between clients and internal SHL teams to ensure that all client issues are captured, catalogued, and addressed.
- Provide internal sales support and research to assist Account Managers in achieving their goals.
- Schedule and ensure timely completion of client interactions, including Onboarding, Mid-Term Value Reviews, Renewal Calls, etc.
- Identify cross-sell opportunities with existing clients and schedule Sales Interactions.
- Build relationships with key stakeholders, create a great client experience to ensure a long and successful relationship, to support renewals and growth.
- Manage coordination among internal stakeholders to ensure relevant account information is shared and a strategic plan for management of accounts is set.
- Uphold and improve client satisfaction through continual product and proactive client discovery and communication.
- Participate in process improvement activities to ensure productive and successful business relationships.
- Coordinate and oversee client projects with internal teams.
- Develop operational-level client relationships and references.
- Bachelor's Degree (all majors welcome)
- Relevant work experience in customer service, sales or account management
- Excellent written and oral communication skills
- Excellent relationship-building skills
- Superior problem-solving ability
- Effective time management skills and ability to work well under pressure
- Strong attention to detail
- Excellent organization, multitasking, and prioritization skills
- Ability to work with a wide variety of internal and external stakeholders across different geographies and cultures
SHL is a leading provider of people insight solutions, helping businesses unlock the possibilities of their employees and customers. With over 40 years of experience, we continue to innovate and lead the market with cutting-edge products, groundbreaking science, and business transformation.
Our mission is to inspire and transform people's lives, leading to the greatest business outcomes possible. We believe that diversity, equity, inclusion, and accessibility are key to our success, and we strive to create a workplace where everyone feels valued and empowered.
What We Offer- Diversity, equity, inclusion, and accessibility are core values that guide our business and culture.
- An employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success.
- A fun and flexible workplace where you'll be inspired to do your best work.
- The ability to transform workplaces around the world for others.
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