Resident Experience Specialist

5 days ago


Singapore beBeePersonalized Full time $65,000 - $85,000
Personalized Service Professional

The role of a Personalized Service Professional is at the center of the residents' service experience, encompassing pre-arrival, arrival, in-house, and departure arrangements. This position requires attentively listening, observing little details, and personalising interactions to anticipate and be intuitive of residents' needs and wants.

Key Responsibilities
  • Executes core tasks including taking ownership of creating personal connections through emotional luxury between service providers and residents.
  • Engages and customises check-in procedures, suite set-up, offers welcome drink, itinerary and dining recommendations, and bookings through observation and interactions.
  • Orchestrates celebrations of residents' special occasions, assists with in-suite experiences, resolves resident feedback, serves daily amenities, and provides assistance for departure arrangements and a fond farewell.


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