Resident Experience Ambassador

2 days ago

Singapore beBeeCustomerService Full time $3,000 - $6,000
Guest Service Associate Job Description

The Guest Service Associate plays a pivotal role in ensuring the satisfaction of our residents by providing exceptional support in daily operations. This position is responsible for creating a welcoming atmosphere that enables residents to feel at home away from home.

Key Responsibilities:

  • Assist with check-in and check-out procedures, guaranteeing seamless transitions for residents.
  • Ensure prompt attention to all residents at the Front Desk, fostering a sense of community and personalized service.
  • Issue apartment access key cards, maintaining security and convenience for residents.
  • Anticipate and attend to residents' queries and needs, providing timely solutions to ensure their comfort and satisfaction.
  • Recommend nearby amenities, places of interest, and assist with travel, tours, and restaurant reservation arrangements, enhancing residents' overall experience.
  • Manage residents' accounts, information, and apartment availability in the system, ensuring accuracy and efficiency.
  • Perform basic bookkeeping tasks, maintaining financial records and transactions.
  • Make and confirm reservations, ensuring seamless coordination of resident activities.
  • Assist with the onboarding process for new employees, promoting a smooth transition and effective integration into the team.
  • Respond to all queries through walk-ins, emails, and calls, and assist with requests, demonstrating exceptional communication skills.
  • Handle and record resident feedback and complaints, referring them to supervisors and managers for resolution.
  • Receive and convey messages to residents promptly, maintaining open communication channels.
  • Handle the safekeeping of cash and residents' valuables and belongings, upholding confidentiality and trust.

Benefits of this Role:

  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop and refine guest service skills, leading to career growth opportunities.
  • Collaborative team atmosphere, fostering mutual respect and support.
  • Professional development programs, equipping you with the tools necessary to excel in your role.

Requirements:

  1. Excellent communication and interpersonal skills, enabling effective interactions with residents, colleagues, and management.
  2. Ability to work in a team environment, supporting colleagues and contributing to the success of the organization.
  3. Basic computer skills, including proficiency in software applications relevant to the position.
  4. Attention to detail, ensuring accuracy and precision in all tasks and responsibilities.
  5. Flexibility and adaptability, accommodating changing priorities and deadlines.

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