Luxury Lifestyle Manager
2 months ago
**Introduction to Quintessentially**
Quintessentially, a leading luxury lifestyle group, connects with the global high-net worth community through a network of offices worldwide. Dedicated to delivering exceptional service to members, combined with connecting prestigious brands to this discerning consumer.
**Job Summary**
To manage each member's personalized experience, ensuring high individual engagement, satisfaction, loyalty, retention, and perception of value.
- Daily management of member requests, including bespoke travel, dining, and entertainment arrangements.
- Cultivate strong personal relationships with each individual member.
- Meet with members to analyze and efficiently handle their membership needs, updating the CRM system accordingly.
- Upsell and cross-sell preferred suppliers and Quintessentially brand services.
- Resolve any problems or complaints professionally and to the member's full satisfaction.
- Attend familiarization trips to learn more about suppliers and brand services.
**Key Responsibilities**
• Manage daily member requests and preferences
• Develop and maintain strong relationships with members
• Analyze and resolve member issues
• Identify opportunities for upselling and cross-selling
• Stay up-to-date on industry trends and supplier offerings
**Requirements**
• Background in personal assistance, customer service, guest relations, lifestyle management, or account management
• Knowledge of handling executives, senior executives, and VIPs
• In-depth understanding of luxury lifestyle management requirements
• Excellent written and oral communication skills, with fluency in English
• Strong IT and CRM system skills
• Proactive and reactive approach, anticipating member needs and showing initiative
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