Lifestyle Manager
2 months ago
Unlock the Art of Luxury Lifestyle Management
Quintessentially, a leading luxury lifestyle group, seeks a skilled Lifestyle Manager to deliver exceptional service to its discerning clients. As a key member of our team, you will be responsible for managing each client's personalized experience, ensuring high individual engagement, satisfaction, loyalty, retention, and perception of value.
Key Responsibilities:
- Manage daily requests from clients, including bespoke travel, dining, and entertainment arrangements.
- Cultivate strong personal relationships with clients, understanding their unique needs and preferences.
- Meet with clients to analyze and efficiently handle their membership needs, updating our CRM system accordingly.
- Upsell and cross-sell preferred suppliers and Quintessentially brand services to enhance client experiences.
- Resolve any problems or complaints professionally, ensuring client satisfaction.
- Participate in familiarization trips to learn about our suppliers and brand services.
Requirements:
- Background in Personal Assistant, Customer Service, Guest Relations, Lifestyle, or Account Management, with a focus on luxury travel and leisure.
- Experience handling executives, senior executives, and VIPs.
- In-depth understanding of lifestyle management requirements for affluent, high-net worth individuals.
- Excellent written and oral communication skills, with fluency in English required and other languages advantageous.
- Outstanding project management skills, with the ability to effectively manage requests from initiation to completion.
- Strong IT and CRM system skills.
- Proactive and reactive simultaneously, anticipating client needs and showing initiative.
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