Lifestyle Manager

2 months ago


Singapur, Singapore Quintessentially Full time

Unlock the Art of Luxury Lifestyle Management

Quintessentially, a leading luxury lifestyle group, seeks a skilled Lifestyle Manager to deliver exceptional service to its discerning clients. As a key member of our team, you will be responsible for managing each client's personalized experience, ensuring high individual engagement, satisfaction, loyalty, retention, and perception of value.

Key Responsibilities:

  • Manage daily requests from clients, including bespoke travel, dining, and entertainment arrangements.
  • Cultivate strong personal relationships with clients, understanding their unique needs and preferences.
  • Meet with clients to analyze and efficiently handle their membership needs, updating our CRM system accordingly.
  • Upsell and cross-sell preferred suppliers and Quintessentially brand services to enhance client experiences.
  • Resolve any problems or complaints professionally, ensuring client satisfaction.
  • Participate in familiarization trips to learn about our suppliers and brand services.

Requirements:

  • Background in Personal Assistant, Customer Service, Guest Relations, Lifestyle, or Account Management, with a focus on luxury travel and leisure.
  • Experience handling executives, senior executives, and VIPs.
  • In-depth understanding of lifestyle management requirements for affluent, high-net worth individuals.
  • Excellent written and oral communication skills, with fluency in English required and other languages advantageous.
  • Outstanding project management skills, with the ability to effectively manage requests from initiation to completion.
  • Strong IT and CRM system skills.
  • Proactive and reactive simultaneously, anticipating client needs and showing initiative.

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