IT Delivery Manager

6 days ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

We are seeking a skilled IT Delivery Manager to join RAPSYS TECHNOLOGIES PTE. LTD. in Singapore.

About the Role

As an IT Delivery Manager, you will be responsible for leading and chairing meetings with customers and contractors, preparing and distributing meeting minutes, planning, monitoring, and controlling operations activities to ensure service delivery, following up on open tickets, and collaborating with product principals for resolution.

You will also ensure service levels are met and provide regular reports to stakeholders, manage day-to-day IT operations, and ensure smooth service delivery to clients.

Requirements

To be successful in this role, you will need a minimum of 5 years of working experience in IT Operations, 3-5 years of experience managing IT Operations, familiarity with general IT Infrastructure management, and understanding of IT Service Management (ITSM) processes.

You must also hold a minimum Diploma in IT-related field, ITIL Foundation certification, and additional technical certifications are advantageous.

Skills and Qualifications
  • IT Service Management
  • International Business
  • Service Management
  • ITSM
  • Arranging
  • Unix
  • Customer Success
  • IT Operations
  • Project Management
  • Customer Satisfaction
  • ITIL
  • Strategic Partnerships
  • Delivery Management
  • Service Delivery
Estimated Salary

S$80,000 - S$110,000 per annum, depending on experience and qualifications.

RAPSYS TECHNOLOGIES PTE. LTD. is committed to providing a competitive salary package, excellent benefits, and opportunities for growth and development.



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