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Technical Problem Solver

2 weeks ago

Singapore beBeeTechnical Full time

We are looking for an experienced technical professional to join our team as a Customer Support Engineer. The ideal candidate will have a passion for cutting-edge technology and be eager to solve complex hardware and software problems.

Job Description

The Customer Support Engineer is the primary point of contact for our global customers, delivering comprehensive end-to-end support. This includes conducting live troubleshooting sessions via screen sharing to accurately diagnose issues and determine root causes.

  • Serve as the primary point of contact for global customers, delivering comprehensive end-to-end support
  • Conduct live troubleshooting sessions via screen sharing to accurately diagnose issues and determine root causes
  • Collaborate closely with R&D teams to investigate complex problems and implement long-term solutions

The successful candidate will be able to provide step-by-step technical help, both written and verbal, and possess excellent verbal and written skills in English.

Requirements
  • 5+ years of experience in a relevant technical support position
  • Proficiency in Python – Must
  • Knowledge of IT and specifically computer networks – Must
  • Familiarity with CRM tools (Salesforce Service Console, JIRA, etc.) - Advantage
  • Passionate about technology and able to dive into new technologies quickly

This role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a team environment.