Senior Technical Problem-Solving Expert

5 days ago


Singapore beBeeTechnical Full time $90,000 - $120,000

Are you a seasoned professional with a knack for troubleshooting and leadership? We're seeking an experienced Senior Technical Support Engineer to spearhead our technical support team in resolving intricate hardware and software issues.

The ideal candidate has a proven track record of mentoring or leading teams, with a strong background in troubleshooting escalated issues, conducting quality assurance reviews, and guiding junior engineers on technical problem-solving.

  • Troubleshoot complex hardware and software issues, including hardware faults and technical malfunctions.
  • Conduct thorough QA reviews to identify and resolve technical issues before they reach the customer.
  • Guide the Tier 1 outsourced team on technical problem-solving and provide expert guidance on complex technical topics.
  • Collaborate with cross-functional teams to develop and implement solutions to improve product quality and user experience.
Requirements
  • Minimum 5 years of experience in technical support, with at least 2 years in a leadership role.
  • Proven track record of successfully resolving complex technical issues and mentoring junior engineers.
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
Why Us?

We offer a dynamic and supportive work environment that fosters growth, creativity, and career advancement. Our team is passionate about developing innovative AI-driven solutions that transform industries and enhance productivity.



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