
Senior Technical Problem-Solving Expert
5 days ago
Are you a seasoned professional with a knack for troubleshooting and leadership? We're seeking an experienced Senior Technical Support Engineer to spearhead our technical support team in resolving intricate hardware and software issues.
The ideal candidate has a proven track record of mentoring or leading teams, with a strong background in troubleshooting escalated issues, conducting quality assurance reviews, and guiding junior engineers on technical problem-solving.
- Troubleshoot complex hardware and software issues, including hardware faults and technical malfunctions.
- Conduct thorough QA reviews to identify and resolve technical issues before they reach the customer.
- Guide the Tier 1 outsourced team on technical problem-solving and provide expert guidance on complex technical topics.
- Collaborate with cross-functional teams to develop and implement solutions to improve product quality and user experience.
- Minimum 5 years of experience in technical support, with at least 2 years in a leadership role.
- Proven track record of successfully resolving complex technical issues and mentoring junior engineers.
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
We offer a dynamic and supportive work environment that fosters growth, creativity, and career advancement. Our team is passionate about developing innovative AI-driven solutions that transform industries and enhance productivity.
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