
Technical Problem Solver
3 days ago
We are seeking an experienced Desktop Support Engineer to provide top-notch technical support for our customers. This individual will be responsible for delivering timely and effective solutions to customer issues, including troubleshooting and resolution.
Main Responsibilities:
- Provide technical assistance to customers via various channels, including phone, email, and chat.
- Collaborate with third-party vendors to resolve complex technical issues as needed.
- Communicate effectively with customers regarding issue status and resolution.
- Maintain accurate records of all reported incidents.
- Install, upgrade, and troubleshoot Windows operating systems, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- Support Apple PC users by providing basic knowledge of Mac operating system.
- Install, upgrade, and troubleshoot printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
Requirements:
- Bachelor's degree or equivalent in Computer Science or related field.
- Minimum 1 year of IT experience or equivalent.
- Candidates with CompTIA A+ or Microsoft Certified Professional (MCP) qualifications or equivalent would be an added advantage.
- Broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
- Experience with Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation, and troubleshooting, Enterprise anti-virus solutions or Helpdesk ticketing systems is preferred.
This is an excellent opportunity for a skilled Desktop Support Engineer to join our team and contribute to the delivery of high-quality technical support services.
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