Customer Journey Expert

Job DescriptionThe Customer Journey Expert will be responsible for working with interfacing functions to ensure timely and accurate processing and delivery of orders.This includes troubleshooting, advancing, and resolving issues and risks that could compromise customer commitments, while also communicating action plans and resolutions to customers...

The Patient Journey Expert will be responsible for developing and implementing patient-centric sales strategies and tactics to drive the Oncology Portfolio within key customer accounts in Singapore.This role requires a deep understanding of the patient journey(s) and related treatments in defined disease areas, enabling engagement at the specialist level....

About the Position:We are seeking a highly skilled Customer Journey Manager to join our team at People Profilers.The ideal candidate will have a deep understanding of customer needs and preferences, and a proven ability to drive product innovation and growth.You will oversee the entire customer journey from engagement to onboarding, identifying areas for...

Customer Journey Mapping SpecialistThe Land Transport Authority is seeking a Customer Journey Mapping Specialist to join our Customer Experience Office. As a key member of our team, you will identify and map customer journeys across divisions and develop strategies to improve customer experience.ResponsibilitiesMap customer journeys across divisionsIdentify...

A seasoned Digital Customer Journey Lead is required by Apt Resources to join the team of one of their esteemed clients in the airline industry in the GCC region.In this role, you will lead and manage the Customer Experience Design-Digital team, responsible for designing, implementing, and optimizing digital experiences for customers across various...

EASTCOMPEACE (SINGAPORE) PTE. LTD. is an innovative IT service provider dedicated to delivering exceptional customer experiences. As a Customer Support Expert, you will play a vital role in ensuring our clients receive top-notch service and support throughout their journey with us.This role involves providing expert-level technical support to clients,...

About This Is An IT Support GroupThis Is An IT Support Group connects people through its platform. We inspire creativity and bring joy to our users. Our mission is to enable our sales partners to deliver exceptional customer-centric experiences. We measure customer centricity through Customer Satisfaction (CSAT) scores and leverage these insights to inform...

Roles & ResponsibilitiesWe are seeking a skilled and experienced Consultant to design, develop, and manage customer journeys and processes within our service blueprint as part of a key organizational transformation project. Additionally, this role will drive technology innovation and strategic foresight to enable the organization to become more tech-enabled,...

Roles & ResponsibilitiesKey HighlightsContract Duration: 3-years Nearest MRT: Buona Vista Salary: $3,800 - $5,500 per month Working Arrangement: Monday – Friday (Office Hours); HybridResponsibilitiesDesign, develop and steward organization's customer journeys and processes. Conceptualise and re-design policies and processes, working with departments to...

Job OverviewAt Recruit Expert, we are seeking a highly skilled and experienced Customer Service Executive to join our team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.About the RoleThe successful candidate will be responsible for responding to all calls in a...

Roles & ResponsibilitiesJob Scope:INEX• Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint• Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency• Design, develop and recommend...

Roles & ResponsibilitiesJob Scope:INEX• Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint• Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency• Design, develop and recommend...

Job DescriptionWe are seeking a highly motivated User Experience Manager to join our team at HTC Global Services. The successful candidate will be responsible for driving business growth through the delivery of exceptional customer experiences.Key Responsibilities:Develop and implement customer-centric strategies to drive business growth.Collaborate with...

Job OverviewWe are seeking a talented Customer Service Expert to join our Branch Banking team. As the leading bank in Asia, DBS Consumer Banking Group is dedicated to helping our customers achieve their goals and aspirations.

The Customer Service Expert at JobStudio plays a vital role in providing exceptional support to patients and the public. This dynamic individual will thrive in a fast-paced environment while addressing complex healthcare-related concerns.Reporting to the Institution Lead of the Group Contact Centre, the Customer Service Expert will:Deliver outstanding...

We are seeking a Customs and Logistics Expert to collaborate with various internal departments (e.g., legal, finance, operations) to ensure compliance across the supply chain and effective resolution of any issues related to customs and import/export processes.The role requires the incumbent to stay up-to-date on global trade laws and proactively advise...

Customer Service Expert - TrainingWe are looking for a highly motivated CUSTOMER SERVICE EXPERT - TRAINING to join our team at Maybank. In this role, you will be responsible for developing and delivering training programs for customer service and sales staff.Responsibilities:Developing training plans and objectivesCreating and maintaining training materials...

Caring Skin is a dynamic company that values its employees and provides a holistic approach to skincare. As a Service Delivery Expert, you'll be responsible for delivering exceptional customer experiences and contributing to our growth journey.The ideal candidate will possess excellent communication skills, a strong focus on customer satisfaction, and the...

This Is An IT Support Group is seeking a Marketing Cloud Expert to lead their CRM efforts in the Asia Pacific region.About the RoleThe successful candidate will have 5+ years of experience in CRM or a related field and a strong understanding of CRM principles and best practices.Key responsibilities include:Developing and executing CRM strategies that align...

About the Job:TechM Solution Pte. Ltd. is seeking an experienced User Lifecycle Analyst to join its team.The ideal candidate will have a strong background in user lifecycle analysis, retention marketing, CRM, or growth strategy, preferably in the fintech industry.Key Responsibilities:Develop and execute personalized retention, reactivation, and loyalty...