Customer Journey Expert

Job DescriptionThe Customer Journey Expert will be responsible for working with interfacing functions to ensure timely and accurate processing and delivery of orders.This includes troubleshooting, advancing, and resolving issues and risks that could compromise customer commitments, while also communicating action plans and resolutions to customers...

We are seeking a highly skilled Customer Journey Optimization Expert to join our team at Marina Bay Sands. In this role, you will be responsible for analyzing customer data to identify areas of improvement and developing data-driven strategies to enhance the overall customer experience.Your Key Responsibilities:Analyze customer data to identify trends and...

The Patient Journey Expert will be responsible for developing and implementing patient-centric sales strategies and tactics to drive the Oncology Portfolio within key customer accounts in Singapore.This role requires a deep understanding of the patient journey(s) and related treatments in defined disease areas, enabling engagement at the specialist level....

About the Position:We are seeking a highly skilled Customer Journey Manager to join our team at People Profilers.The ideal candidate will have a deep understanding of customer needs and preferences, and a proven ability to drive product innovation and growth.You will oversee the entire customer journey from engagement to onboarding, identifying areas for...

Customer Journey Mapping SpecialistThe Land Transport Authority is seeking a Customer Journey Mapping Specialist to join our Customer Experience Office. As a key member of our team, you will identify and map customer journeys across divisions and develop strategies to improve customer experience.ResponsibilitiesMap customer journeys across divisionsIdentify...

A seasoned Digital Customer Journey Lead is required by Apt Resources to join the team of one of their esteemed clients in the airline industry in the GCC region.In this role, you will lead and manage the Customer Experience Design-Digital team, responsible for designing, implementing, and optimizing digital experiences for customers across various...

EASTCOMPEACE (SINGAPORE) PTE. LTD. is an innovative IT service provider dedicated to delivering exceptional customer experiences. As a Customer Support Expert, you will play a vital role in ensuring our clients receive top-notch service and support throughout their journey with us.This role involves providing expert-level technical support to clients,...

Apt Resources is seeking a senior manager to lead the development of innovative passenger experiences in the airlines industry. As Senior Manager Customer Experience Design, you will be responsible for driving the airline's vision forward through the creation of inspiring product and service concepts. The ideal candidate will possess a strong track record of...

About This Is An IT Support GroupThis Is An IT Support Group connects people through its platform. We inspire creativity and bring joy to our users. Our mission is to enable our sales partners to deliver exceptional customer-centric experiences. We measure customer centricity through Customer Satisfaction (CSAT) scores and leverage these insights to inform...

Roles & ResponsibilitiesWe are seeking a skilled and experienced Consultant to design, develop, and manage customer journeys and processes within our service blueprint as part of a key organizational transformation project. Additionally, this role will drive technology innovation and strategic foresight to enable the organization to become more tech-enabled,...

Roles & ResponsibilitiesKey HighlightsContract Duration: 3-years Nearest MRT: Buona Vista Salary: $3,800 - $5,500 per month Working Arrangement: Monday – Friday (Office Hours); HybridResponsibilitiesDesign, develop and steward organization's customer journeys and processes. Conceptualise and re-design policies and processes, working with departments to...

Job OverviewAt Recruit Expert, we are seeking a highly skilled and experienced Customer Service Executive to join our team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.About the RoleThe successful candidate will be responsible for responding to all calls in a...

Roles & ResponsibilitiesJob Scope:INEX• Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint• Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency• Design, develop and recommend...

Roles & ResponsibilitiesJob Scope:INEX• Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint• Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency• Design, develop and recommend...

Job DescriptionWe are seeking a highly motivated User Experience Manager to join our team at HTC Global Services. The successful candidate will be responsible for driving business growth through the delivery of exceptional customer experiences.Key Responsibilities:Develop and implement customer-centric strategies to drive business growth.Collaborate with...

Job OverviewWe are seeking a talented Customer Service Expert to join our Branch Banking team. As the leading bank in Asia, DBS Consumer Banking Group is dedicated to helping our customers achieve their goals and aspirations.

The Customer Service Expert at JobStudio plays a vital role in providing exceptional support to patients and the public. This dynamic individual will thrive in a fast-paced environment while addressing complex healthcare-related concerns.Reporting to the Institution Lead of the Group Contact Centre, the Customer Service Expert will:Deliver outstanding...

About the RoleWe are seeking a skilled User Experience Manager to join our team at HTC Global Services. As a key member of our team, you will be responsible for driving the development and implementation of user-centered design solutions that meet the needs of our clients.Key ResponsibilitiesDrive the development and implementation of user-centered design...

We are seeking a Customs and Logistics Expert to collaborate with various internal departments (e.g., legal, finance, operations) to ensure compliance across the supply chain and effective resolution of any issues related to customs and import/export processes.The role requires the incumbent to stay up-to-date on global trade laws and proactively advise...

Customer Service Expert - TrainingWe are looking for a highly motivated CUSTOMER SERVICE EXPERT - TRAINING to join our team at Maybank. In this role, you will be responsible for developing and delivering training programs for customer service and sales staff.Responsibilities:Developing training plans and objectivesCreating and maintaining training materials...