Customer Journey and Process Designer, INEX and EPO

4 weeks ago


Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time
Roles & Responsibilities

Job Scope:

INEX

• Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint

• Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency

• Design, develop and recommend concept of operations in support of CSC’s services

• Conceptualise product vision, development roadmap, high level user requirements and user stories for new IT projects

• Facilitate collaboration and efficiency across project teams


ETG Programme Office (EPO):

• Research and analyse emerging technologies and trends to inform key decision-making and future strategic direction.

• Develop and implement a set of strategies that will drive CSC towards being a tech-enabled organisation.


Requirements:

• Experienced and skilled in Human Centred Design, Business Process Re-engineering / Improvement, Agile and SCRUM methodology

• Between 4 to 8 years of relevant working experience

• Possess initiative and drive, resilient, resourceful and able to work independently

• Possess strong analytical and communication skills

• Able to take a systems-perspective

• Strong EQ/interpersonal awareness, political sensitivity and situational awareness; able to work collaboratively and effectively engage with and influence stakeholders

• Self-aware, curious, humble and strong learning orientation Demonstrate integrity and drive for excellence in work

• Project management skills

• Facilitation, negotiation, stakeholder management

• Officer's designation will be on the Consultant track (e.g., Consultant, Senior Consultant) and commensurate with experience.


Location: North Buona Vista

Mon-Fri


EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI


Tell employers what skills you have

Negotiation
Market Research
Management Skills
Quantitative Research
Analytical Skills
ICT
Scrum
User Stories
Business Process Reengineering
Agile
Service Leadership
Vision Development
Project Management
Communication Skills
Stakeholder Management
Facilitation
Able To Work Independently
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