Customer Journey and Process Designer, INEX and EPO

What the role is: We are looking for a Consultant to design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint as part of Project INtegrated EXperience (INEX). You will also drive strategic foresight in technology innovation as part of the Enterprise Technology Group Programme Office (EPO). What you will be working on:...

Roles & ResponsibilitiesKey ResponsibilitiesINEX Design and develop customer journeys and processes within a service blueprint. Collaborate with departments and ICT to conceptualize and re-design policies and processes for implementing the new service blueprint, aiming to enhance internal effectiveness and efficiency. Design, develop, and propose concepts...

Roles & ResponsibilitiesKey HighlightsContract Duration: 3-years Nearest MRT: Buona Vista Salary: $3,800 - $5,500 per month Working Arrangement: Monday – Friday (Office Hours); HybridResponsibilitiesDesign, develop and steward organization's customer journeys and processes. Conceptualise and re-design policies and processes, working with departments to...

Roles & ResponsibilitiesKey ResponsibilitiesINEXDesign and develop customer journeys and processes within a service blueprint. Collaborate with departments and ICT to conceptualize and re-design policies and processes for implementing the new service blueprint, aiming to enhance internal effectiveness and efficiency. Design, develop, and propose concepts...

Customer Journey Mapping SpecialistThe Land Transport Authority is seeking a Customer Journey Mapping Specialist to join our Customer Experience Office. As a key member of our team, you will identify and map customer journeys across divisions and develop strategies to improve customer experience.ResponsibilitiesMap customer journeys across divisionsIdentify...

A seasoned Digital Customer Journey Lead is required by Apt Resources to join the team of one of their esteemed clients in the airline industry in the GCC region.In this role, you will lead and manage the Customer Experience Design-Digital team, responsible for designing, implementing, and optimizing digital experiences for customers across various...

Job DescriptionThe Customer Journey Expert will be responsible for working with interfacing functions to ensure timely and accurate processing and delivery of orders.This includes troubleshooting, advancing, and resolving issues and risks that could compromise customer commitments, while also communicating action plans and resolutions to customers...

About the Position:We are seeking a highly skilled Customer Journey Manager to join our team at People Profilers.The ideal candidate will have a deep understanding of customer needs and preferences, and a proven ability to drive product innovation and growth.You will oversee the entire customer journey from engagement to onboarding, identifying areas for...

In this role, you will be responsible for understanding IBG business processes, policies, and tools. You will evaluate change impact, resistance, and risks, and develop suitable change management strategies. You will also lead cross-functional stakeholders to reimagine and implement process reengineering, digitization, and policy changes. Additionally, you...

Roles & ResponsibilitiesWe are seeking a skilled and experienced Consultant to design, develop, and manage customer journeys and processes within our service blueprint as part of a key organizational transformation project. Additionally, this role will drive technology innovation and strategic foresight to enable the organization to become more tech-enabled,...

Apt Resources is seeking a senior manager to lead the development of innovative passenger experiences in the airlines industry. As Senior Manager Customer Experience Design, you will be responsible for driving the airline's vision forward through the creation of inspiring product and service concepts. The ideal candidate will possess a strong track record of...

About This Is An IT Support GroupThis Is An IT Support Group connects people through its platform. We inspire creativity and bring joy to our users. Our mission is to enable our sales partners to deliver exceptional customer-centric experiences. We measure customer centricity through Customer Satisfaction (CSAT) scores and leverage these insights to inform...

Welcome to People Profilers, a leading organization in the CRM and data visualization space. We are seeking a highly skilled Customer Journey Expert - Marketing Automation to join our team.This role involves leveraging CRM tools to analyze customer databases, derive insights, and execute recommendations together with our cross-functional team. As the data...

We are seeking a highly skilled Customer Journey Optimization Expert to join our team at Marina Bay Sands. In this role, you will be responsible for analyzing customer data to identify areas of improvement and developing data-driven strategies to enhance the overall customer experience.Your Key Responsibilities:Analyze customer data to identify trends and...

The Patient Journey Expert will be responsible for developing and implementing patient-centric sales strategies and tactics to drive the Oncology Portfolio within key customer accounts in Singapore.This role requires a deep understanding of the patient journey(s) and related treatments in defined disease areas, enabling engagement at the specialist level....

About the RoleWe are seeking a skilled User Experience Manager to join our team at HTC Global Services. As a key member of our team, you will be responsible for driving the development and implementation of user-centered design solutions that meet the needs of our clients.Key ResponsibilitiesDrive the development and implementation of user-centered design...

Job DescriptionWe are seeking a highly motivated User Experience Manager to join our team at HTC Global Services. The successful candidate will be responsible for driving business growth through the delivery of exceptional customer experiences.Key Responsibilities:Develop and implement customer-centric strategies to drive business growth.Collaborate with...

About us At Design Bridge and Partners we design brands with the power to move. Pulling people towards them with an irresistible force that compels and connects. With 900 creative minds across 17 studios worldwide, diverse in expertise, experience, backgrounds and beliefs, we are united in our ambition to achieve real impact for our clients’ brands...

AIA Hong Kong and Macau is on a mission to help people live Healthier, Longer, Better Lives by 2030.About the JobThis role plays a crucial part in ensuring the accuracy and completeness of our financial records.Review and improve existing reconciliation processes to ensure operational effectiveness and efficiency.Assist in designing and implementing...

**Job Overview:**This position is an exciting opportunity to join our Logistics business team as a Process Innovation Manager.In this role, you will be responsible for developing and implementing process improvements that drive business excellence.Design and execute improvement projects to enhance operational efficiencyCollaborate with internal stakeholders...