Customer Journey Analyst

About the Position:We are seeking a highly skilled Customer Journey Manager to join our team at People Profilers.The ideal candidate will have a deep understanding of customer needs and preferences, and a proven ability to drive product innovation and growth.You will oversee the entire customer journey from engagement to onboarding, identifying areas for...

Customer Journey Mapping SpecialistThe Land Transport Authority is seeking a Customer Journey Mapping Specialist to join our Customer Experience Office. As a key member of our team, you will identify and map customer journeys across divisions and develop strategies to improve customer experience.ResponsibilitiesMap customer journeys across divisionsIdentify...

Job DescriptionThe Customer Journey Expert will be responsible for working with interfacing functions to ensure timely and accurate processing and delivery of orders.This includes troubleshooting, advancing, and resolving issues and risks that could compromise customer commitments, while also communicating action plans and resolutions to customers...

A seasoned Digital Customer Journey Lead is required by Apt Resources to join the team of one of their esteemed clients in the airline industry in the GCC region.In this role, you will lead and manage the Customer Experience Design-Digital team, responsible for designing, implementing, and optimizing digital experiences for customers across various...

About the Job:TechM Solution Pte. Ltd. is seeking an experienced User Lifecycle Analyst to join its team.The ideal candidate will have a strong background in user lifecycle analysis, retention marketing, CRM, or growth strategy, preferably in the fintech industry.Key Responsibilities:Develop and execute personalized retention, reactivation, and loyalty...

Apt Resources is seeking a senior manager to lead the development of innovative passenger experiences in the airlines industry. As Senior Manager Customer Experience Design, you will be responsible for driving the airline's vision forward through the creation of inspiring product and service concepts. The ideal candidate will possess a strong track record of...

Welcome to People Profilers, a leading organization in the CRM and data visualization space. We are seeking a highly skilled Customer Journey Expert - Marketing Automation to join our team.This role involves leveraging CRM tools to analyze customer databases, derive insights, and execute recommendations together with our cross-functional team. As the data...

About This Is An IT Support GroupThis Is An IT Support Group connects people through its platform. We inspire creativity and bring joy to our users. Our mission is to enable our sales partners to deliver exceptional customer-centric experiences. We measure customer centricity through Customer Satisfaction (CSAT) scores and leverage these insights to inform...

The Patient Journey Expert will be responsible for developing and implementing patient-centric sales strategies and tactics to drive the Oncology Portfolio within key customer accounts in Singapore.This role requires a deep understanding of the patient journey(s) and related treatments in defined disease areas, enabling engagement at the specialist level....

Roles & ResponsibilitiesWe are seeking a skilled and experienced Consultant to design, develop, and manage customer journeys and processes within our service blueprint as part of a key organizational transformation project. Additionally, this role will drive technology innovation and strategic foresight to enable the organization to become more tech-enabled,...

About the RoleThe Analytical Consultant for Operational Excellence will be responsible for analyzing customer data to provide insights that enhance the overall customer experience. This role requires a strong understanding of data analysis techniques, excellent communication skills, and the ability to work collaboratively with cross-functional teams.Key...

Roles & ResponsibilitiesKey HighlightsContract Duration: 3-years Nearest MRT: Buona Vista Salary: $3,800 - $5,500 per month Working Arrangement: Monday – Friday (Office Hours); HybridResponsibilitiesDesign, develop and steward organization's customer journeys and processes. Conceptualise and re-design policies and processes, working with departments to...

Roles & ResponsibilitiesJob Scope:INEX• Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint• Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency• Design, develop and recommend...

Roles & ResponsibilitiesJob Scope:INEX• Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint• Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency• Design, develop and recommend...

Roles & ResponsibilitiesJob RoleThe VisionPlus Business Analyst will lead business analysis efforts by analyzing business needs, identifying improvement opportunities, and supporting the development of innovative solutions. Business analyst will be responsible for documenting the current state assessment and ensuring target solution on new platform meets all...

Roles & ResponsibilitiesDomain/Business Area:· Corporate internet banking, Cash Management, Payments, Transaction BankingKey Responsibilities:· Analyses and document end to end detailed requirement in user stories and functional specification document.· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner·...

Compensation: $Competitive (Financial Services)About Trading Hub Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York, and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the...

Compensation: $Competitive (Financial Services)About Trading Hub Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the...

Our Commitment: At DBS Bank Limited, we strive to deliver exceptional customer experiences through our dedicated teams and innovative solutions. Our Associate Analyst role plays a vital part in this journey, ensuring that our customers receive tailored support and guidance throughout their loan journey.Key Accountabilities: Deliver high-quality responses to...

Compensation: $Competitive (Financial Services)About TradingHub Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the...