Residential Services Director

3 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Nanyang Technology University- Main Office-HR Job Posting

We are seeking a highly skilled individual to fill the Deputy Cluster Lead position at our Office of Campus Housing (OCH). The successful candidate will play a crucial role in creating an optimal on-campus living environment for students and faculty.

About the Position
  • This is an excellent opportunity to develop your leadership and customer relationship management skills.
  • You will be responsible for planning, managing, and overseeing hostel application processing and room assignments.
Responsibilities
  1. Develop and implement effective hostel application processing and room assignment strategies.
  2. Conduct regular inspections to ensure high-quality rooms for students.
  3. Process accurate billing and collections for hall fees and other payable items.
  4. Collaborate with departments and vendors to maintain updated information on maintenance/repairs.
  5. Engage with student residents to address concerns and contribute to problem-solving.
  6. Plan and communicate maintenance schedules and other relevant information to residents.
  7. Evaluate safety and security measures through routine walkthroughs of OCH-managed premises.
  8. Investigate incidents and compile supporting documentation for incident reports.
  9. Maintain accurate records of resident details, occupancy status, and availability.
  10. Oversee stock-taking exercises and disposal of managed inventory and assets.
  11. Define procurement requirements and prepare quotations and tenders.
  12. Supervise and manage staff within the Hall Office to achieve optimal outcomes.
Requirements
  • A degree with over 5 years of experience in residential management, customer service, hospitality management, or central administration.
  • Advantageous to have experience in student hostels, staff housing, or hospitality services.


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