Residential Services Lead

4 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

**Key Responsibilities**

  • Manage the hostel application process, including room assignment, waitlist management, and student appeals.
  • Oversee the maintenance of high-quality rooms and housing units, ensuring they meet resident expectations.
  • Ensure accurate billing and timely collection of hall fees, as well as timely refunds where applicable.
  • Collaborate with other departments and external vendors to resolve maintenance and repair issues.
  • Engage proactively with student residents, addressing their needs, resolving concerns, and contributing to problem-solving efforts.
  • Plan and curate communications to inform residents about scheduled maintenance, repairs, and other matters that may affect them.
  • Lead and take charge of investigations, compiling supporting documentation for incident reports, and proposing suitable sanctions for rule violations.
  • Maintain up-to-date and precise records, including resident details, occupancy status, and availability, to facilitate billing processes and management reporting.
  • Oversee regular stock-taking exercises and the disposal of managed inventory and assets within the cluster.

**Requirements**

  • Degree with more than 3 years of managerial working experience or a diploma with more than 5 years of managerial working experience in residential management/services, customer service/relationship management, hospitality management, central administration function.
  • Experience in student hostels, staff housing, or hospitality services is advantageous.
  • Strong leadership skills, excellent communication abilities, and a passion for delivering exceptional service.
  • Ability to work independently and collaboratively with a team.


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