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Service Desk Agent

2 weeks ago

Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time
About ST Engineering E-Services

We are ST Engineering E-Services, a leading provider of innovative solutions for diverse industries including defence, government, and commercial sectors. Our Mission Software & Services business delivers mission-critical command, control, and communications systems with secured IT infrastructure and managed services.

We support clients' innovation journeys through design thinking, analytics, and AI-enabled decision support. Our cloud computing solutions provide intelligent insights and sustainable solutions for our valued partners.

Job Overview

This role involves delivering excellent service quality at service counters handling customer registrations, enquiries, and requests according to service standards, processes, and policies.

Key responsibilities include receiving and welcoming visitors with a polite disposition, registering and enrolling visitors efficiently and accurately, providing efficient queue management, protecting visitor records, key management, multitasking, and responding to public enquiries.

Key Skills
  • Excellent customer service track record.
  • Able to learn quickly and adapt to changes.
  • Good interpersonal and communication skills.
  • Good command of English (written and spoken).
  • IT savvy and familiar with common software.
  • WSQ certification in customer service is an advantage.