Shop Governance Program Manager

2 weeks ago


Singapur, Singapore TikTok Full time
About the Team

TikTok's Governance and Experience (GNE) team is a global force responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators alike.

Responsibilities
  • Design and implement seller performance requirements and policies related to onboarding, performance, services, and funds management.
  • Drive programs to mitigate risks and launch enforcement strategies targeting issues like high cancellation rates, late shipments, and seller abuse.
  • Establish processes to identify emerging seller abuses and respond to regulatory inquiries.
  • Improve key metrics in areas like onboarding, policy education, and intellectual property infringement mitigation.
  • Build global seller governance capabilities and support regional teams in achieving governance targets.
Requirements
  • Global professional experience in e-commerce platform governance, compliance, or regulatory research.
  • Experience as a program manager and collaboration with cross-functional teams.
  • Understanding of regulatory trends in the e-commerce market.
Preferred Qualifications
  • Experience using data and metrics to measure impact and drive improvements.
  • Skilled in project management and able to handle multiple projects simultaneously.


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