Shop Governance Specialist
2 days ago
At TikTok, we're committed to delivering a seamless and secure commerce experience to our users. As a Shop Governance Specialist, you'll play a critical role in shaping our e-commerce strategy and ensuring compliance with regulatory and platform policies.
Key Responsibilities:- Develop and implement policies for partner onboarding requirements and post-onboarding activities, such as fulfillment and service standards.
- Leverage data-driven strategies to optimize the partner onboarding process, ensure compliance with regulatory and platform policies, and improve enforcement system efficiency.
- Collaborate closely with cross-functional teams, including product and tech teams, to build and implement effective processes.
- Focus on reducing the number of non-compliant partners on the platform.
- Continuously work to improve key metrics related to partner compliance, risk management, and overall experience.
- Manage cross-functional communication and data reporting within this domain.
- Undertake extensive travel globally, exceeding 70% of the time, to fulfill business-related commitments and objectives.
- Bachelor degree in a quantitative field such as Analytics, Statistics, Mathematics, Engineering, Economics, Data Science or equivalent degree.
- Proven experience on e-commerce governance strategies or policy-making.
- 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
- Proficiency in English is required for this role.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results.
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