Shop Governance Program Director

4 weeks ago


Singapur, Singapore TikTok Full time

About the Team

TikTok's Governance and Experience (GNE) team is a global entity responsible for ensuring our marketplace is secure and trustworthy for users, sellers, and creators alike. We prioritize user satisfaction and work on policies, rules, and systems to maintain quality.

Responsibilities:

  • Design seller performance requirements and policies related to onboarding, seller performance, seller services, and seller funds management by conducting benchmark research and understanding seller profiles.
  • Drive programs to mitigate risks and launch enforcement strategies targeting problems related to high cancellation rates, late shipments, poor seller services, seller abuse, and seller fatigue to ensure good purchasing experiences while balancing added frictions for sellers.
  • Establish processes and investigational frameworks to identify emerging seller abuses and respond to regulatory inquiries regarding malicious seller behaviors.
  • Drive key metric improvements in areas related to onboarding Know Your Business (KYB) and Know Your Customer (KYC) processes, policy education, and intellectual property rights (IPR) infringement mitigations.
  • Build global seller governance capabilities, mechanisms, monitoring, services, and support for regional teams to achieve governance targets.

Minimum Qualifications:

  • Global professional experience in e-commerce platform governance, compliance, or regulatory research fields.
  • Experience acting as a program manager and collaborating with cross-functional teams to drive end results.
  • Understanding of regulatory trends related to e-commerce in global markets is a strong plus.

Preferred Qualifications:

  • Experience using data and metrics to measure impact and determine improvements.
  • Skilled in project management and able to manage multiple projects simultaneously.


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