Luxury Guest Experience Professional

2 weeks ago

Singapore beBeeLeadership Full time $50,000 - $80,000
Job Opportunity

This is an exciting role for a Guest Experience Leader to join our team and play a pivotal part in ensuring our guests have a seamless and extraordinary stay at our property.


The successful candidate will be responsible for overseeing and coordinating all aspects of a guest's stay experience, from anticipating their needs to exceeding their expectations.


We are looking for someone with exceptional interpersonal skills, who can engage and connect with guests from diverse backgrounds.


The ideal candidate will possess proven problem-solving abilities and a proactive approach to guest satisfaction, along with impeccable attention to detail and a passion for creating memorable guest experiences.


Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field would be an advantage.


Key Responsibilities:
  • Guest Relations: Build meaningful connections and maintain strong relationships with guests, addressing their inquiries, concerns and feedback promptly and professionally.
  • VIP Management: Develop and maintain relationships with VIP guests and Special Attention guests, recognising their preferences and ensuring extra attention and special treatment for this group of guests.
  • Guest Experience Enhancement: Continuously seek ways to enhance the guest experience by developing and implementing innovative guest recognition programs and initiatives.

Benefits:

We offer a range of benefits to support your career growth and well-being, including:

  • Career growth opportunities
  • Unique company culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and public holidays.

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